Operations Manager

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role
As a Managed Services Engineer Operations Manager with Presidio, you will be responsible for providing operational oversight for our client. Tasked with managing a dedicated team of engineers and technicians, this role ensures the delivery of services. You will maintain professionalism, act as an escalation point and subject matter expert, and proactively manage high-priority issues and operational improvements. You possess strong leadership, problem-solving abilities, and familiarity with Network, Data Center and Data Protection technologies.

Travel Requirements:

This role with be remote (within the Continental US) with 10-15% travel to client meetings as needed.

Responsibilities Include:

• The individual will be pivotal in facilitating decision-making processes by identifying and engaging the appropriate team members necessary for resolving operational challenges efficiently and effectively.
• Work directly with a single client and manage the team of engineers and technicians according to the agreement that is in place between the client and Presidio.
• Deliver the services outlined with the scope of work while working in unison with the Service Delivery Manager that is also assigned to the account.
• Maintain a professional appearance and maintain availability while working at the client location in Richardson, TX.
• Act as an escalation point and SME between various functional groups within our Managed Service organization and our client's staff to ensure the seamless and cohesive delivery of technical services.
• Continuously monitor operational dashboards and Webex communication spaces to swiftly identify and engage appropriate team members for high-priority issues that may impact our client. In instances where issues fall within their area of expertise and capability, the Manager is expected to take immediate action to resolve these concerns directly.
• Champion the development and refinement of best practices and policies specific to our client's operational standards and ensure their dissemination and adoption through Presidio's Knowledge Base.
• Proactively identify gaps in service coverage for our client and propose comprehensive solutions to senior leadership, aiming to enhance service delivery and client satisfaction.
• Leveraging their technical background, the Manager will continue to provide hands-on assistance as their responsibilities allow.
• Proactively attend CAB calls and speak intelligently to changes being performed by the Presidio Managed Services team.
• The Manager will continually expand their expertise and knowledge in areas relevant to our client's evolving needs, thereby fostering personal growth, and contributing to our service expansion.

Required Skills and Professional Experience:

• Bachelor's degree or the equivalent work experience and/or military experience
• 5-8 years of broad experience in IT with an emphasis on the management of network infrastructure, security solutions, and data center technologies, including LAN, WAN, Internet services environments.
• Ability to be on-call and handle escalations appropriately - including potentially driving escalation calls after-hours or on weekend when necessary.
• Demonstrated expertise in managing multiple resources across multiple different verticals.
• Proficient in the understanding of Data Center operations, including virtualization, storage solutions, cloud services, and Data Protection strategies and solutions.
• Possesses a broad understanding of IP networking principles and advanced network security practices, including mastery of TCP/IP, subnetting, and routing protocols (OSPF, BGP).
• Demonstrated leadership in technical roles with the ability to effectively communicate and converse on a wide range of subjects beyond their immediate technical expertise, facilitating broad-minded solutions and fostering cross-departmental collaboration.
• Strong leadership skills with experience collaborating across cross-functional teams.
• Exhibits exceptional interpersonal skills, with a capacity for effective engagement across various levels of client engineering and management teams, enhancing relationship management.
• Ability to work with offshore engineering teams and identify gaps in support and work with leadership to replace or retrain current offshore staffing.
• Exhibits the capacity to thrive in a team environment, demonstrating self-direction in task recognition and the adeptness to delegate tasks appropriately to ensure efficient project progression and team productivity.
• Possesses robust organizational skills with a proven ability to oversee multiple concurrent projects while maintaining composure and effectiveness under high-pressure situations.
• Strong analytical and problem-solving skills, with the ability to be proactive and take initiative.
• Holds current Cisco certifications or relevant experience, demonstrating advanced knowledge and expertise in network security and management. (CCNP Preferred)
• General familiarity with Data Center technologies and Data Protection solutions, understanding their application and benefits in maintaining operational integrity.
• General familiarity with Microsoft and Linux products and solutions as well as understanding the many roles that these devices play within the environment.
• Demonstrates a drive for continuous learning and professional development, actively seeking opportunities to enhance expertise and adapt to emerging industry trends.

Your future at Presidio
JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

*****

Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.