Customer Service Representative

The Customer Service Representative (CSR) serves as the primary point of contact for customers, handling inquiries, orders, returns, and issue resolution. This role requires a proactive, adaptable individual who can manage multiple priorities, process detailed information accurately, and thrive in a dynamic, evolving business environment.

1. Customer Interaction

• Handle inbound and outbound calls, emails, and chats with professionalism and empathy.
  
• Provide accurate information about products, services, policies, and account details.
  
• Ensure each customer interaction reinforces a positive company image and builds loyalty.
  

1. Issue Resolution

• Troubleshoot and resolve customer concerns with initiative and common sense.
  
• Escalate complex issues when needed and follow up to ensure full resolution.
  

1. Order Processing & Account Management

• Perform order entry, returns (RMA), and related customer service functions.
  
• Maintain accurate customer account information and transaction documentation.
  
• Coordinate with cross-functional teams to ensure smooth processing and communication.
  

1. Documentation & Reporting

• Log all customer interactions, questions, and resolutions into the system.
  
• Support management by identifying recurring issues and trends.
  

1. Adaptability & Continuous Learning

• Participate in training to learn new systems and business processes as the company grows.
  
• Adjust to ongoing changes, process improvements, and new team structures.
  

1. Collaboration & Growth

• Work closely with peers and leadership to provide seamless customer support.
  
• Demonstrate leadership potential-opportunities for advancement are available based on performance and initiative.
  

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.