Service Campaigns & Compliance Specialist

Tesla is seeking a Service Campaign Specialist to join the Service Campaigns & Compliance team focused primarily on North America Service Operations, but also supporting global processes and system improvement efforts.

In this role, you will work with key teams across Tesla to launch business-critical service campaigns and ensure our customers have the best ownership experience possible.The Service Campaign Specialist will coordinate several workflows to define, develop, and communicate the repair solution for Service teams.

This position requires a strong understanding of business processes and operations, as well as the willingness to adapt to and excel in a dynamic business environment. You should be a problem solver who can work with a large number of stakeholders to drive cross-functional teams to a common goal.The Service Campaign Specialist will need to be able to keep the "big picture" in mindwhile addressing the unique operational challenges we face.

• Manage multiple Service Campaigns and initiatives to improve vehicle quality
• Collaborate in a cross-functional team environment to drive various campaigns from inception to execution in the field
• Support ongoing improvements of service campaign processes and systems
• Maintain a high degree of confidentiality and exercise sound business judgment.Interact in a professional manner with senior executives. Effectively handle multiple priorities to meet all objectives and deadlines
• Audit historic campaigns for accuracy, content improvement
• Take ownership of internal policy documentation where needed and ensure all campaign activity is properly tracked and maintained

• 2-4 years of project management experience and/or 3+ years of professional experience
• Excellent leadership, communication, and interpersonal skillswith a high degree of professionalism
• Experience in cross-functional project management, and proven ability to drive projects to successful conclusion.Ability to establish and maintain cooperative working relationships with internal and external partners
• Vehicle legislation and homologation experience would be desirable
• Able tomulti-taskin a fast-paced environment and navigate through an ambiguous environment; enjoys challenges.Ability to deliver results through influence without authority
• Highly organized, with good time management skills, attention to detail and sense of urgency. Proven ability to work creatively and analytically to solve problems
• Proficient in using software such as Microsoft office, Vizio, Jira, confluence. Proficient in analyzing data using data sources such as Ziplabs, Tableau and Excel, with acute attention to detail

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.