Lead Solutions Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Principal Solutions Consultant focused on Customer Success, you will serve as a pivotal strategic partner to our existing customer base, collaborating closely with the Customer Management organization. Your core mission is to maximize the value customers derive from the OpenText Business Network, ensuring they fully leverage our AI-powered innovations, including Generative AI and our next-generation Trading Grid platform.

This is a high-impact, consultative role centered on driving platform adoption, identifying expansion opportunities, and ensuring customers achieve measurable success in optimizing their long-term global operations. If you're passionate about helping enterprises deepen their digital transformation and evolve their supply chain and integration strategies, this is your opportunity to make a lasting impact.

WHAT THE ROLE OFFERS

• Drive Customer Value Realization: Proactively engage with existing customers to assess platform usage, identify underutilized features, and translate those insights into actionable expansion and optimization roadmaps.

• Partner for Strategic Account Growth: Collaborate with Customer Managers to conduct Quarterly Business Reviews (QBRs), designing solution expansions-such as new trading communities, new services, or cross-cloud adoption-to meet evolving customer needs.

• Lead High-Impact Presentations & Workshops: Facilitate adoption workshops and deliver customized demonstrations and executive presentations that showcase the value of OpenText's latest innovations, including AI-powered capabilities.

• Provide Deep Process Consultation: Engage in strategic discussions to understand shifts in customers' architectural landscapes (e.g., ERP migration, business divestiture) and recommend solutions that maintain continuity and support their growth.

• Champion Innovation: Evangelize the value of OpenText's AI-driven platform to help organizations achieve next-level digital transformation and efficiency.

WHAT YOU NEED TO SUCCEED

• Experience: 10+ years of progressive experience in post-sales, customer success, or solutions consulting, with a proven record of driving adoption, expansion, and measurable customer success.

• Supply Chain & B2B Integration Expertise: Strong understanding of B2B, EDI, API, MFT, and supply chain automation within complex enterprise environments.

• Enterprise Data Exchange Knowledge: Experience integrating financial and operational systems, including ERP platforms such as SAP or Oracle.

• Applied AI/GenAI Understanding: Foundational grasp of how Generative AI, Machine Learning, and predictive analytics enhance B2B integration and supply chain operations.

• Treasury Domain Experience (Valuable): Familiarity with corporate-to-bank connectivity, payment integration, or financial messaging standards.

• Industry Expertise: Background in a key OpenText vertical such as Manufacturing, Automotive, Retail/CPG, or Financial Services is highly desired.

• Cloud Fluency: Extensive understanding of enterprise-grade cloud service models, including service continuity, operational management, and SLAs.

• Leadership & Influence: Proven ability to lead complex discussions, influence C-level stakeholders, and collaborate effectively across Customer Success, Support, and Product teams.

• Exceptional Communication: Outstanding written, verbal, and executive presentation skills, with a strong focus on articulating long-term value and partnership.

SALARY STATEMENT

We offer competitive compensation packages that reflect your experience, skills, and contributions. Total rewards include a base salary, performance-based incentives, comprehensive benefits, and opportunities for career growth and advancement.

ONE LAST THING

OpenText is more than a corporation-it's a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.

Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don't just have a culture-we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $x - $x; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.