Principal Solutions Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

As a Principal Solutions Consultant focused on Customer Success, you will serve as a strategic partner to OpenText's existing customer base, working hand-in-hand with the Customer Management organization. Your mission is to help customers maximize the value they derive from the OpenText Business Network by driving platform adoption, identifying expansion opportunities, and enabling them to leverage cutting-edge innovations like Generative AI and Trading Grid, our next-generation platform.

If you're passionate about helping global enterprises advance their digital transformation, develop trusted advisor relationships, and optimize long-term operational success through AI-powered solutions-this is your opportunity to make a lasting impact.

• Customer Value Realization: Proactively engage with customers to assess their platform usage, uncover underutilized capabilities, and build actionable expansion and optimization roadmaps-for example, moving from manual processes to API or AI-driven automation.

• Strategic Account Growth: Partner with Customer Managers to conduct Quarterly Business Reviews (QBRs), architect solution expansions (new trading partner communities, services, or cross-cloud adoption), and support evolving customer needs to drive growth.

• High-Impact Presentations & Workshops: Facilitate adoption workshops and deliver tailored solution demonstrations to IT, Operations, and Business Leaders, showcasing the strategic value of new and upcoming features, including AI-powered tools.

• Deep Process Consultation: Lead customer discussions on major architectural or operational changes (e.g., ERP migrations, divestitures), recommending targeted OpenText solutions that ensure business continuity and scalability.

• Experience: 10+ years of progressive experience in post-sales, customer success, or solutions consulting, with a proven record of expanding enterprise accounts and driving solution adoption.

• Core Subject Matter Expertise:

  • Supply Chain & B2B Integration: Deep understanding of B2B, EDI, API, MFT, and supply chain automation.

  • Enterprise Data Exchange: Experience integrating financial and operational systems, including ERP platforms such as SAP and Oracle.

  • Applied AI/GenAI: Foundational knowledge of how Generative AI, Machine Learning, and predictive analytics enhance B2B integration and supply chain operations.

• Valuable Expertise: Familiarity with Corporate-to-Bank Connectivity, payment integration, or financial messaging standards.

• Vertical Industry Knowledge: Background in industries such as Manufacturing, Automotive, Retail/CPG, or Financial Services is highly desired.

• Cloud Fluency: Proven understanding of enterprise-grade cloud service models, including service continuity, operational management, and SLAs.

• Leadership & Influence: Ability to lead complex customer engagements, influence C-suite technology and business decisions, and collaborate effectively with internal teams.

• Communication: Exceptional written, verbal, and interpersonal communication skills with an emphasis on building trust and articulating long-term value for executive audiences.

Compensation for this role will be competitive and commensurate with experience, aligned with OpenText's commitment to recognizing and rewarding excellence.

OpenText is more than a corporation-it's a global community built on trust, collaboration, and innovation. We act ethically, put our customers first, and empower our people to own their outcomes. Join us in our mission to drive positive change through technology, AI, and teamwork. At OpenText, we don't just have a culture-we have character. Choose us because you want to make an impact that matters.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.