|
Who We Are
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Senior Vice President (SVP) of the South Atlantic Region for First American's Agency Division provides executive leadership, strategic vision, and operational oversight across the regional territory. This senior leader is responsible for strengthening agency relationships, driving revenue growth, ensuring operational excellence, and maintaining the highest standards of compliance and service delivery in support of First American's mission to protect property ownership and provide trusted title insurance and settlement services. The South Atlantic Region footprint consists of Tennessee, North Carolina, South Carolina, Virginia, D.C., Maryland, Delaware, Kentucky, and Arkansas (states for the region are subject to change).
What You'll Do: Leadership & Strategy
- Lead and manage the South Atlantic regional team, providing clear direction, accountability, and mentorship.
- Develop and execute strategies that align regional performance with First American's national Agency Division goals.
- Analyze regional market conditions, competitive trends, and regulatory developments to proactively position First American for continued success.
- Represent the company as a trusted industry leader at regional and national title industry associations, conferences, and partner events.
Agency Relationships & Business Development
- Build, strengthen, and expand relationships with independent title agents, attorneys, and other agency partners.
- Partner with agents to identify growth opportunities, provide guidance on underwriting and compliance, and deliver value-added solutions.
- Drive regional revenue growth by developing business plans, implementing targeted sales strategies, and ensuring strong client retention.
- Collaborate with agency partners to promote innovative tools, digital platforms, and resources that enhance agent productivity and customer satisfaction.
- Develop strategic and operational plans, managing execution and measuring results/KPIs.
- Facilitate the resolution of problems and the development of new initiatives to support business segments.
Operational & Financial Management
- Oversee regional operations to ensure consistent delivery of First American's standards of service, underwriting excellence, and risk management.
- Manage regional financial performance, including revenue, expense control, and profitability.
- Partner with underwriting and compliance teams to ensure adherence to regulatory requirements, company policies, and ethical standards.
- Leverage technology and process improvements to increase operational efficiency and support scalable growth.
People & Culture
- Recruit, develop, and retain high-performing leaders and teams within the region.
- Promote a culture of collaboration, innovation, diversity, and inclusion.
- Create a cohesive team by providing leadership that engages all staff, including the clear establishment of performance expectations, coaching, performance management, career development, reward and recognition, hiring, and positive employee morale.
- Lead by example in upholding First American's values of integrity, service, teamwork, and excellence.
Supervision Received or Extended
- Responsible for a large and complex group
- Establishes policies that cross group/segment and influence Company direction.
- Sought out as an influential leader.
- Manages through more than two layers of management and has at least 5 direct reports.
Performance Metrics
- Regional revenue growth, profitability, and market share.
- Independent agent satisfaction and retention.
- Compliance and underwriting quality.
- Operational efficiency and adoption of digital tools and processes.
- Employee engagement, retention, and leadership development.
What You'll Bring:
- Demonstrated success in managing large regional operations and delivering financial results.
- Deep knowledge of title insurance, agency operations, underwriting practices, and compliance requirements.
- Exceptional relationship-building skills with independent title agents and industry partners.
- Strong communication, strategic thinking, and change management capabilities.
- Bachelor's degree required or equivalent combination of education and experience.
- 15+ years of progressive leadership experience in title insurance, settlement services, financial services, or related industries.
Interview Process:
- Recruiter Phone Screen
- Round 1 Interview
- Round 2 Interview + Case Study Presentation
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
|
First American
sick time, 401(k)
Oct 23, 2025