New 
Security Cloud Solution Architect - Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Oct 26, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.We are seeking a Security Cloud Solution Architect - Manager with experience in a senior management role, who has led enterprise-level security teams and contributed to security strategy and innovation within complex organisations. The candidate should demonstrate technical proficiency, operational effectiveness, business understanding, and experience delivering security transformations.They will manage a team of Americas Security Architects in a customer-facing role, overseeing security relationships and strategy between customers, Microsoft security field teams and Security Product Group (PG)/Engineering (Eng). The team handles all aspects of security engagements from architecture review to escalation management, liaising with PG and Engineering contributing to product improvement and roadmap. In this role, the candidate will have experience building technical, customer-facing security teams. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesLead the team in achieving both customer objectives and Microsoft business targets. Guide the team to deliver positive customer success and satisfaction and coach members to become trusted advisors by leveraging expertise across the Microsoft Security Portfolio.Guide the team to understand both field and customer objectives, demonstrating how Unified accelerates value realization. Support the team in driving positive customer satisfaction and communicate valuable feedback and insights from customers Guide the team in identifying and cultivating opportunities that advance Customer Success business objectives by engaging with technical decision makers. Ensure they comprehend Microsoft's security value proposition and realize the benefits of their investment in Microsoft technology through thorough knowledge of security solutions and customer scenarios. Coach the team to identify resolutions to technical blockers to "go-live" of customer success engagements by leveraging strong security technical subject matter expertise and existing relationships with MS engineering, product management, and security research group. Support the team to lead technical conversations with customers to drive value from their Microsoft (MS) investments, by delivering all work according to MS best practices and policies and using repeatable Intellectual Property (IP)/ Value based deliverables (VBDs)Foster a culture of continuous self-learning and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation. Model impactful community engagements and coach team to contribute to repeatable IP/ VBDsUtilize strategic insights to enhance key performance indicators (KPIs) and promote operational efficiency. Provide coaching to the team on situational fluency and interpersonal adaptability by analyzing customer behavior, understanding the situation, "reading the room", assessing circumstances, interpreting group dynamics, and responding appropriately. Guide teams in determining how and when to adjust customer or internal communications in response to observed environmental cues.Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, Security Operations Center (SOC) monitoring Security Information and Event Management (SIEM) / Security Orchestration, Automation, and Response (SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, Data Security and IdentityEmbody our culture and values | |