Director, Client Success Strategy

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: The Director of Client Success Strategy is a leadership role, reporting to SVP of Client Success, responsible for shaping and driving the long-term strategic direction of Client Success team. We are seeking a highly strategic and execution-focused leader to serve as a trusted partner to the SVP of Client Success and a key driver of organizational change. If you are a dynamic leader who thrives in fast-paced environments, excels at turning vision into action, and is passionate about driving transformation across teams, processes, and culture, join us! You must be a visionary thinker with strong analytical capabilities, business acumen, and the ability to influence people at all levels of the organization.

JOB ROLE AND RESPONSIBILITIES:

1. Strategic Planning & Execution

* Act as a trusted & strategic advisor to the SVP - Client Success, supporting strategic decision making and organization planning.

* Develop and deliver executive-level presentations, dashboards, and strategic narratives for board meetings, quarterly business reviews, and leadership offsites.

* Lead the annual strategic planning process, aligning cross-functional priorities and translating vision into measurable outcomes.

* Drive initiatives that enhance client satisfaction, retention, and growth through strategic insights and operational execution.

2. Change Leadership
* Champion change management strategies that foster agility, accountability, and innovation across the Client Success organization.

* Monitor team dynamics and performance to advise on people strategies that support transformation and growth.

* Serve as a culture catalyst, helping embed values and behaviors that drive a high performing culture.

3. Operational Excellence
* Identify and resolve operational inefficiencies across Client Success, scaling processes to proactively support growth and impact.

* Own & track KPI's, performance reporting, delivering data-driven insights to inform executive decisions.

* Lead budget planning, staffing models, and service level optimization in support of SVP Client Success.

4. Cross Functional Leadership

* Lead strategic initiatives across Finance, Marketing, Product, and Operations, ensuring alignment and accountability.

* Facilitate leadership meetings, offsites, and QBRs, driving clarity, follow-through, and strategic storytelling.

* Influence without authority, breaking down silos and fostering collaboration across teams.

5. Market & Competitive Intelligence

* Conduct competitive & market analyses to inform strategic direction and client success innovation.

* Monitor emerging trends, technologies, and regulatory changes that may impact the business.

* Oversee client-facing events & communications, ensuring alignment with brand and growth strategy.

* Leverage Salesforce and Gainsight to manage client pipelines, track CSQLs, and drive engagement.

8. Ensure compliance with HIPAA regulations and requirements.

9. Demonstrate commitment to the Company's core values.