Strategic Account Manager

The Strategic Account Manager is responsible for the strategic growth and profitability of a critical, high-revenue client relationship. This is a high-level sales and relationship management role, responsible for ensuring a deep partnership and long-term revenue expansion.

The ideal candidate possesses the ability to partner with this key client by bringing forward a vision, solutions, recommendations and budgets to advance them closer to both their short- and long-term goals.

Key Responsibilities

1) Relationship and Growth Influence:

• Cultivate and expand deep, lasting relationships with key decision-makers and influencers across all levels of the client's organization, including executive (C-suite) and operational stakeholders
• Serve as the trusted strategic advisor for the client, understanding their long-term business objectives, challenges, and competitive landscape.
• Effectively navigate complex organizational structures to identify and engage new areas for partnership and collaboration.

2) Strategic Account Planning & Execution:

• Develop and execute a comprehensive, multi-year account strategy that aligns the company's technology solutions with the client's strategic business goals.
• Identify, qualify, and drive strategic initiatives that result in significant, sustainable revenue growth and market share expansion within the account.

• Proactively identify and develop new opportunities by challenging the client's current approach and introducing innovative technology solutions that drive measurable business outcomes (e.g., cost reduction, operational efficiency, new revenue streams).
• Manage and forecast a robust pipeline, ensuring accurate and predictable business projections to internal stakeholders.

Required Qualifications

• Experience: Minimum 5 years of experience in Strategic Account Management, Global Account Management, or Executive-Level Business Development, specifically managing accounts with multi-million dollar revenue responsibility.
• Industry Knowledge: Demonstrated background within the Security Systems Integration
• Soft Skills: Exceptional written and verbal communication, negotiation, and presentation skills. Ability to resolve high-stakes conflicts and manage high-pressure situations with executive poise.
• Travel: Ability to travel ~30% of the time, as required.

• Excellent customer relation skills at Executive Levels.
• Excellent written and verbal skills in one on one and large group situations.
• Excellent inter-personal skills including client and employee relations.
• Ability to organize workload for effective implementation.
• Ability to multi-task while working under deadlines and time constraints.
• Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio).
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member in a collaborative sales environment.
• Ability to adapt as the external environment and organization evolves.
• Team focussed

• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, and lifting of small objects, and operating office equipment.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-855-296-3199 to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.