New

Senior Engineering Manager - ECommerce Agent

salesforce.com, inc.
parental leave, 401(k)
United States, California, Palo Alto
Nov 05, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is seeking an experienced and dynamic Software Engineering Manager to lead our ECommerce Agent team. This role offers an exciting opportunity to drive the development of innovative AI/Machine Learning-powered solutions that enhance the ECommerce experience for consumers, assist their shopping journeys through conversations, recommend products and actions, and personalize their experience. Responsibilities Lead and manage a team of talented software engineers, fostering a culture of innovation, collaboration, and technical excellence. Drive the architectural design, development, and delivery of high-quality, scalable, and performant software for the Salesforce ECommerce Agent platform. Define and execute technical roadmaps, ensuring alignment with product strategy and business objectives. Mentor and coach team members, promoting their professional growth and skill development. Collaborate cross-functionally with product management, design, and other engineering teams to define requirements, prioritize features, and deliver integrated solutions. Ensure the team adheres to best practices in software development, including code reviews, testing, and deployment processes. Champion the adoption of AI/Machine Learning and agent technologies within the ECommerce domain. Manage project timelines, resources, and risks effectively. Required Qualifications Experience in leveraging LLM and VLLM in products, or related frameworks / technologies. Experience building machine learning applications Deep understanding of machine learning concepts 7+ years of experience in software development, with a strong background in building scalable, enterprise-grade applications. 4+ years of experience in a leadership or management role, leading software engineering teams. Excellent communication, interpersonal, and leadership skills. Ability to work effectively in fast iterations cycles on the product features in a dynamic environment. Preferred Experience Experience in developing and deploying "agent" based systems or conversational AI solutions. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100. For Massachusetts based roles, the base salary hiring range for this position is $184,000 to $253,000.