Overview
Serves as a subject matter expert on scheduling workflows and daily tasks for the Senior Medical Practice Assistants team. Provides training and support to improve overall team performance, ensuring the efficient operation of VNS Health's affiliated medical practice, Medical Care at Home Works under general supervision.
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
Responsible for updating and maintaining the Clinician schedule of availability, managing referral lists for mapping, and overseeing proper workflow and communication within the team Trains new staff members, in program workflows, policies, and procedures. Monitors and ensures proper workflow and communication within the scheduling team, addressing any issues or bottlenecks promptly. Acts as a point person for escalated issues, providing timely resolution and serving as a liaison between team members and higher management. Responds to inquiries and resolves routine to moderately complex issues; takes detailed documentation and escalates issues as needed to appropriate party, areas and/or program. Coordinates with Clinicians to prioritize scheduling based on clinical need, geographic area, and program workflows. Places outreach calls to referred Health Plan members. Uses appropriate greeting, provides accurate information on reason for call and explanation of clinical services and instructions. Compiles and sends daily notifications to clinicians, conveying patient information, demographics, locations, and relevant clinical details. Facilitates effective communication between the scheduling team and clinicians to optimize appointment scheduling and patient care. - Responsible for booking all patient related appointments, confirming appointments with patients, cancelling and rescheduling as necessary.
- Supports virtual visit coordination, offering portal instructions and links to patients and clinicians.
- Ensures accurate and timely documentation of all scheduling activities and patient interactions in the electronic medical record.
- Compiles information and prepares basic analyses as needed for reporting and decision-making.
- Participates in special projects and performs other duties as assigned.
Qualifications
Education:
- High School Diploma or the equivalent required Bachelor's Degree preferred
Work Experience:
- Minimum three years of general office, medical office or customer service related experience required
- Effective oral, written and verbal communication and customer service skills required Intermediate computer skills, including Microsoft Office applications required
- Detail-oriented with strong organizational and multitasking abilities required
- Experience in medical practice scheduling, with a strong understanding of healthcare workflows preferred
- Bilingual skills may be required as determined by operational needs preferred
Pay Range
USD $23.17 - USD $28.96 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
|
VNS Health
paid time off, tuition reimbursement
Nov 05, 2025