Senior Sales Manager/OEM

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

ESSENTIAL JOB FUNCTIONS:

• Develop and execute a targeted sales action plan to drive Group and Banquet revenue across assigned market segments.
• Consistently meet and exceed monthly, quarterly, and annual sales goals.
• Increase market visibility for NOPSI Hotel New Orleans through proactive engagement with key industry accounts.
• Actively prospect, qualify, solicit, and secure new business, while cultivating long-term repeat partnerships.
• Conduct property site experiences, client entertainment, and relationship-building activities to convert business.
• Support the Director of Sales & Marketing in leading daily department operations, including sales strategy, service delivery, and office administration.
• Assist in coaching and mentoring sales, catering, and sales support team members to ensure performance, communication, and service standards are met.
• Collaborate with department leaders and operational teams to ensure seamless communication and execution of group business.
• Provide weekly and monthly sales activity reports, call logs, and marketing actions as requested by the Director of Sales & Marketing.
• Perform local sales calls, competitive market research, and maintain strong awareness of industry and market trends.
• Represent the hotel at networking events, trade shows, and local community organizations as needed.
• Uphold confidentiality, ethical standards, and company values in all business practices.
• Promote and model effective teamwork, supporting colleagues and cross-departmental success at all times.
• Serve as acting departmental leader in the absence of the Director of Sales & Marketing, with responsibility for meetings, reporting, and team direction.

Experience & Background Requirements

• Hotel sales experience required, with proven success in group and/or banquet sales performance.
• Minimum 3-5 years of hotel sales or events experience in a full-service property; experience in a leadership or mentorship capacity is strongly preferred.
• Luxury, lifestyle, or independent hotel experience preferred, with an understanding of high-touch service standards and elevated client expectations.
• Demonstrated ability to secure new business, convert leads, build relationships, and manage a repeat client base.
• Experience working directly with operations to ensure seamless program execution, event detailing, and client servicing.
• Strong understanding of market segmentation, competitive positioning, and revenue strategy in relation to group business.
• Prior experience representing a hotel at industry trade shows, networking events, and customer-facing travel appointments is preferred.
• Knowledge of hotel contracts, revenue terms, attrition, cancellation policies, commissions, and third-party agency guidelines is highly desired.