Front Office Admin Support - Primary Care, Encino

In this position, you will provide administrative and patient care support at the Encino Primary Care office. Primary duties include but are not limited to:

• Assist in coordinating patient flow throughout the clinic, from registration to discharge and work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.
• Act as a key patient contact in the appointment and registration desk area, following the world class practices of CI-CARE.
• Schedule patients using the electronic medical records system, collect and update demographics, perform insurance verification and authorizations as necessary.
• Greet and check-in patients and perform cash collections and ensure that proper procedures and policies are followed.
• Act as a liaison between the patients, providers, nursing staff, house staff and health system administration.
• Other duties as assigned by the manager.

Required:

• Ability to communicate professionally and effectively with physicians and staff in a high-volume setting.
• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process.
• Demonstrated ability to be punctual and maintain a satisfactory attendance record.
• Skill in maintaining a harmonious work atmosphere, practicing excellent customer service.
• Skill in speaking clearly and using proper grammar.

Preferred:

• Knowledge of major medical insurance plans and types of coverage provided.
• Skill in using a PC with associated programs including Word, Excel, and Email.
• Skill in demonstrating work experience with a database computer program.
• Knowledge of medical terminology.