Channel Support Representative

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

The Channel Support Representative will engage with both the Wholesale Sales rep and Wholesale customer to provide as a main point of support for one off quoting opportunities. This person would be introduced as another layer of support for the wholesale relationship.

Duties and Responsibilities:

• To act as a main point of contact foray one off quoting opportunities. Quoting representative will work directly with both the Wholesale client and wholesale sales rep to support individual quoting needs.
• Quoting rep will be introduced to both new and existing wholesale customers. For new customers, the quoting rep will be introduced on the Premier Wholesale rep's onboarding calls.
• Expectation is to allocate 40 hours per week to support Wholesale customers.

Required Qualifications:

• Preferred candidates will have a bachelor's degree and relevant experience, including telecom or customer service. Excellent verbal/written communication, problem solving, analysis and troubleshooting skills are essential. Must be comfortable fielding inbound calls from Granite partners and customers, and chairing conference calls.
• Proficiency with Microsoft Outlook and Excel required. Knowledge of Salesforce.com is helpful

Preferred Qualifications:

• 1 year of telecom and/or customer service experience preferred