Director/Branch Experience

Who We Are:

At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve.

About the role:

The director of branch experience is the connector between vision and execution, ensuring the credit union's bold dreams are fully realized through the leadership of branch people leaders. This leader champions the Member Engagement Manifesto by inspiring, guiding, and empowering branch people leaders to consistently deliver excellence all the way through the final mile.

They remove barriers, create clarity, and cultivate a culture where the success of members and the growth of teams are equally celebrated. By walking with leaders through both light and dark moments, the director positions the credit union as a trusted partner for life with a commitment to creating joy and igniting Michiganders' impossible dreams.

This position has a starting annual rate of $115,500, but your offer amount may be increased with relevant work experience and transferable skills.

A Day in the life of a Director/Branch Experience can look like:

Ensure organizational priorities and the Member Engagement Manifesto are translated into consistent branch practices that deliver extraordinary member experiences.

Provide coaching, mentorship, and accountability, building their confidence and capability to lead their teams with clarity, care, and excellence.

Monitor and reinforce standards so that members encounter extraordinary experiences that are grounded in trust, belonging, and support, no matter which branch they visit.

Foster a culture where growth, collaboration, and Huzzahs are prioritized, ensuring branch people leaders model the tone and values of the organization.

Ensure branches maintain adherence to all policies, cash controls, security procedures, and regulatory requirements while proactively identifying and mitigating risk.

What you bring to the table:

• High school diploma or equivalent.
• 8 years of progressive experience in leadership and people development
• Understanding of local business climate and involvement in the local business community.
• Proficiency using Excel, Word, and Outlook.

We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity.

As a team member of Community Financial, you'll enjoy:

• Comprehensive medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing
• Family Health Benefits
• Paid time off to observe all Federal Holidays
• Flexible work options, including flex scheduling and work from home for many positions
• A generous 401k match
• Numerous employee engagement activities
• Community Resource Groups
• Paid time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy:

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!