New

Senior Contact Center Support Engineer

TEKsystems
$55.00 - $63.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Arlington
Nov 14, 2025
Description - provide ongoing support and general maintenance of the Genesys Cloud platform - operate within a SAFE Agile environment to ensure efficient and scalable delivery - collaborate with stakeholder to document business and technical requirements - define and validate acceptance criteria for new features and configurations - perform platform configuration and customization to meet business needs Skills genesys, agile, platform configuration, contact center technologies Top Skills Details genesys,agile,platform configuration,contact center technologies Additional Skills & Qualifications - 7-10 Years of experience in designing, developing, deploying, and maintaining contact center solutions required - 2-4 years experience with leading engineering efforts on large scale projects preferred - High School Diploma or equivalent required - Bachelor's Degree in related field or equivalent preferred - Genesys Cloud Certified Associate preferred Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Arlington, TX. Pay and Benefits The pay range for this position is $55.00 - $63.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Arlington,TX. Application Deadline This position is anticipated to close on Nov 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.