SVP Field Operations

SVP Field Operations

The SVP Field Operations is a critical senior executive responsible for setting and executing the operational strategy for a national field marketing. This position reports directly to the Chief Workforce Officer. This leader oversees the Business Unit P&L and drives organizational performance to ensure consistent, high-quality execution across all client programs and retail touchpoints.

A primary focus of this role is leading the centralization of labor management across multiple operating groups (banners), and optimizing deployment across divisions to improve utilization, enhance flexibility, and provide more consistent work opportunities for field teammates. This includes implementing a national field operations leadership structure to support a centralized labor function while maintaining strong partnerships with Sales and Client Services to ensure seamless program delivery and business continuity.

The ideal candidate will have strong strategic thinking skills and act as an operational architect who can unify distinct operating models, build scalable systems, and lead large, distributed teams in a fast-paced, client-driven environment.

Responsibilities

Define and lead the long-term operational strategy for field marketing and retail execution, with a focus on labor centralization, scalable growth, and client service excellence

• Implement a centralized labor management model that unites distinct operating groups and enables scheduling and execution across multiple divisions, regions, and store formats with a focus on continuous improvement

• Develop the structure and capabilities of a national field leadership team to support field deployment, ensure workforce accountability, and enable consistent program execution

• Align labor planning strategy with enterprise goals to improve efficiency, workforce flexibility, and overall field performance

• Partner with cross-functional teams to ensure workforce planning aligns with client SLAs, seasonal needs, and program timelines

• Partner with operations teams to standardize labor scheduling systems and tools across business units to enable dynamic resourcing and reduce inefficiencies caused by siloed operations

• Lead launch and execution of national retail programs, seasonal initiatives, and in-store marketing campaigns while maintaining excellence in service delivery

• Champion internal communication strategies that ensure alignment between corporate strategy and field execution

• Oversee operational processes that drive measurable results across labor utilization, productivity, and profitability

• Lead and mentor field operations leaders across the country to build cohesive, accountable, and high-performing teams

• Monitor and report on field performance metrics; take proactive steps to resolve workforce and scheduling issues to minimize disruptions and unplanned turnover

• Foster a culture of ownership, agility, and continuous improvement across all levels of the field organization

• Continuously evaluate labor deployment models to optimize for cost, performance, and teammate satisfaction

• Leverage data and analytics to identify gaps, forecast labor demand, and inform scheduling decisions at a national level

• Stay current on retail trends, labor regulations, and technology innovations to ensure competitive advantage in field operations

• Partner with teams to implement tools and platforms that support real-time labor visibility, scheduling flexibility, and field readiness

Qualifications

• Education Requirements: Bachelor's degree

• Experience Requirements: 10-12 years experience in relevant field

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Proven experience leading centralized labor management or field workforce strategy in a large, multi-client or multi-banner retail services organization

• Strong operational acumen with the ability to build and scale national field infrastructure

• Strategic thinker with demonstrated success in change management, systems implementation, and cross-functional alignment

• Deep understanding of retail execution dynamics, including in-store marketing, merchandising, and seasonal labor planning

• Excellent communication, leadership, and team-building skills with the ability to influence at all levels of the organization

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Define and lead the long-term operational strategy for field marketing and retail execution, with a focus on labor centralization, scalable growth, and client service excellence

• Implement a centralized labor management model that unites distinct operating groups and enables scheduling and execution across multiple divisions, regions, and store formats with a focus on continuous improvement

• Develop the structure and capabilities of a national field leadership team to support field deployment, ensure workforce accountability, and enable consistent program execution

• Align labor planning strategy with enterprise goals to improve efficiency, workforce flexibility, and overall field performance

• Partner with cross-functional teams to ensure workforce planning aligns with client SLAs, seasonal needs, and program timelines

• Partner with operations teams to standardize labor scheduling systems and tools across business units to enable dynamic resourcing and reduce inefficiencies caused by siloed operations

• Lead launch and execution of national retail programs, seasonal initiatives, and in-store marketing campaigns while maintaining excellence in service delivery

• Champion internal communication strategies that ensure alignment between corporate strategy and field execution

• Oversee operational processes that drive measurable results across labor utilization, productivity, and profitability

• Lead and mentor field operations leaders across the country to build cohesive, accountable, and high-performing teams

• Monitor and report on field performance metrics; take proactive steps to resolve workforce and scheduling issues to minimize disruptions and unplanned turnover

• Foster a culture of ownership, agility, and continuous improvement across all levels of the field organization

• Continuously evaluate labor deployment models to optimize for cost, performance, and teammate satisfaction

• Leverage data and analytics to identify gaps, forecast labor demand, and inform scheduling decisions at a national level

• Stay current on retail trends, labor regulations, and technology innovations to ensure competitive advantage in field operations

• Partner with teams to implement tools and platforms that support real-time labor visibility, scheduling flexibility, and field readiness

Qualifications

• Education Requirements: Bachelor's degree

• Experience Requirements: 10-12 years experience in relevant field

• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Proven experience leading centralized labor management or field workforce strategy in a large, multi-client or multi-banner retail services organization

• Strong operational acumen with the ability to build and scale national field infrastructure

• Strategic thinker with demonstrated success in change management, systems implementation, and cross-functional alignment

• Deep understanding of retail execution dynamics, including in-store marketing, merchandising, and seasonal labor planning

• Excellent communication, leadership, and team-building skills with the ability to influence at all levels of the organization

Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.