Volunteer Coordinator

This position is responsible for a variety of customer service functions including the program development and continued coordination of Renown's volunteer program and serves as principal contact for all Renown volunteers and will have primary responsibility for recruiting, training, placement, retention, coordination of volunteer duties and assessing performance for individuals in these key roles. This position is to provide resources to ensure growth and development of the Volunteer Program, as well as advocacy and leadership. Incumbent ensures the volunteer's role positively impacts the patient and visitor experience by modeling Renown's mission, vision, and values.

This position interacts with volunteers, management, employees, patients, and the general public on a regular basis and is responsible to lead customer service initiatives and provide support service resources for departments in need.

Must be able to function in a practice environment with minimal direct supervision, accepting personal responsibility for maintaining a professional relationship with Renown's patients, their families, the care team, potential and actual volunteers in the community.

The Volunteer Coordinator is responsible for the recruitment, background checks, volunteer ID badges and proximity card access, maintain volunteer files, training, evaluating, placement, and scheduling of volunteers. This includes compliance with Renown policies, standards of conduct, local, state, and federal laws, The Joint Commission/OSHA regulations, HIPAA, and corporate compliance.

This position evaluates the program to monitor planning, development and improvement through communication and collaboration with department and entity staff where volunteer positions are in place and to ensure compliance with Medicare Conditions of Participation.

This position ensures goals of the Volunteer Program are in keeping with the organizational mission. This includes facilitating supportive working relationships between departments and volunteers. Incumbent encourages departmental participation in the evaluation and improvement processes of the programs.

This position ensures and incorporates policies and procedures, guidelines, standards, and job descriptions for each volunteer in each position to ensure compliance with regulatory agencies.

This position directly responsible for working with Renown and community organization leaders. This position coordinates of program special events and community outreach in coordination with other Renown departments as necessary.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English.

Experience:

Bachelor's Degree- Human Relations or similar area preferred. Effective one-year of supervisory skills required. Experience in customer service leadership, volunteer coordinator and/or Human Resources experience preferred.

License(s):

Ability to obtain and maintain a valid State of Nevada driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria.

Certification(s):

Certification in volunteer administration preferred.

Computer / Typing:

Must be proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint. Ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.