Customer Operations Support Specialist 1
 CPS Energy | |
 United States, Texas, San Antonio | |
 Nov 18, 2025 | |
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Customer Operations Support Specialist 1 Date: Nov 17, 2025 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Deadline to apply: December 2, 2025 11:59pm Pay Grade
11 Qualifications may warrant placement in a different job level Position Summary
The Customer Operations Support Specialist (COSS) 1 will be part of a 24/7/365 organization and is responsible for providing support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. Provide technical support and sound solutions to communicate to internal stakeholders and external customers. Achieves operational and maintenance objectives by contributing engineering information and recommendations to strategic plans; implementing projects to improve productivity and quality. The COSS 1 will be responsible for providing detailed reporting updates on impactful, major, and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery services, Energy Supply, Products & Services, and any other customer escalation across the company. Focuses on tactical aspects of projects through the productivity improvement and process efficiency associated with work performed. Also, responsible for documenting and developing procedures. The COSS 1 must be comfortable in communicating at all levels of management within various departments and with external customers. Position will work schedule based upon Business Unit needs, with ability to work flexible schedules as needed, 24/7/365. Tasks and Responsibilities
Minimum Skills
Minimum Knowledge and Abilities
Possesses basic knowledge and general understanding of Customer Service, Electric Grid Systems, and/or Utility Industry.
Ability to communicate trends as necessary.
Ability to learn and easily navigate key outage system reporting tools, including NetCadOps, ITOA, Focal Point, etc.
Ability to learn and leverage collaboration tools to effectively manage & communicate.
Initiative to work independently or as a team member, coordinating with others to achieve goals and objectives.
Must demonstrate initiative to volunteer and/or assist with projects and other tasks that arise.
Have communication skills to interact with peers and staff.
Must possess effective verbal and written communication skills.
Be familiar with and/or have experience working with the following: Microsoft Office Package including but not limited to word processing, spreadsheets, database, electronic mail, and scheduling. Preferred Qualifications
Competencies
Communicates Effectively
Interacting with People at Different Levels
Driving Projects to Completion
Demonstrating Initiative
Driving Continuous Improvement
Prioritizing and Organizing Work Minimum Education
High School Diploma or GED Equivalent Required Certifications
Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business-related events. After hours work may be required.
Work various fluctuating schedules to include rotating shift work, extended hours, and weekends. Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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