Patient Access Associate 2 - Bilingual

Inova Cares Behavioral Health is looking for a dedicated Patient Access Associate 2- Bilingual to join the team. This is a full-time position, day shift Monday to Friday from 8:00 am - 5 pm. A Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. As the first point of contact, you will help create a safe and welcoming environment for individuals seeking behavioral health therapy services. You'll manage essential administrative workflows such as referrals, intake documentation, insurance, financial assistance support, and transportation. If you are someone who is committed to helping others access high-quality care and being a trusted resource for those who need it most, this is a meaningful opportunity to make a lasting difference.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education: High School Diploma or GED

Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Requirements:

* Bilingual in Spanish

* 1 year of behavioral health or 2 years of healthcare experience

* Ability to work effectively with multidisciplinary teams and adapt to cross-departmental workflows

* Strong verbal and written communication skills