Factory Service Team Lead

Factory Service Team Lead - Southern Pines, North Carolina

At Hamilton Beach Brands, Inc., a leading designer, marketer and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior, and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental, and vision insurances, HSA contributions, Profit Sharing, and a 401(k) plan with vested contributions beginning Day One. We provide paid vacation and holidays, a paid charitable day off, wellness subsidies. We also offer development opportunities, a casual dress code and discounted rates on our products. These are just a few of the advantages of working for this dynamic company.

We have an immediate opening for a Factory Service Team Lead located at our Southern Pines, NC facility. The Factory Service Team Lead will support the Factory Service Department by maintaining accurate inventories, managing return deliveries, managing documentation for the department, troubleshooting and assisting with return issues, and assisting the Assistant Manager, Factory Service in achieving departmental goals and objectives.

Responsibilities of the position include:

• Assist with returns as needed and issues proper credit to customers.
• Prepares and ensures accuracy of paperwork and goods to be moved out of Factory Service. Works with other departments within Hamilton Beach Brands, Inc. to identify and correct discrepancies.
• Maintains and updates all Factory Service daily, weekly, and monthly production reports. Then uses this information to verify that proper credit is given to Factory Service
• Assists in preparing Factory Recertification line for change overs
• Ensures Return Goods system records are accurate
• Provide Factory Service with appropriate paperwork for operations
• Maintain and audit Factory Service inventory locations and quantities; physically and systematically. Corrects any discrepancies found.
• Manage inbound return deliveries.
• Serve as backup for Factory Service managers
• Ensure continuous improvement of processes and operations

Requirements of the position include:

• High School Diploma required; college degree preferred
• Minimum of 3 years of experience working in a manufacturing environment. Knowledge of manufacturing operating procedures and protocol.
• Advanced skills in Microsoft Office (Excel, Word, PowerPoint)
• Ability to perform quantitative analysis and produce accurate work in a timely manner. Ability to create custom reports to meet business decision-making needs.
• Ability to work independently, as well as in a team
• Strong interpersonal, communication & organization skills

Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/ Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.