New

Referral Coordinator

Cone Health

United States, North Carolina, Greensboro

Nov 19, 2025

The Referral Coordinator assists in the referral of patients to internal and external practices. This role also helps with the verification and documentation of patient treatment, making sure that patients do not receive treatment that they already had or would not be covered through insurance or another third-party payer.

Supports the verification of patients' coverage by third party payers using payment eligibility websites to monitor and flag potential coverage issues to patients and providers.
Faxes or mails relevant documentation to the appropriate internal or external provider to get relevant information for the patient into the correct hands.
Schedules referral appointments and procedures in coordination with patient's insurance network to find and identify providers that fit a patient's need and budget.
Completes a referral form for each patient to enable external and some internal offices to be aware of why the patient was referred there and the appropriate treatment for them.
Obtains pre-authorization or pre-certification for necessary procedures in order to expedite the process of treatment for patients, providers and families, paying close attention to details.
Performs other duties as assigned.

EDUCATION:

Required: High School Diploma or equivalent

EXPERIENCE:

Required: Two or more years in a medical office or customer service-related field

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.