Multimedia and User Services Specialist, School of Nursing

Duke University School of Nursing

Established in 1931, Duke University School of Nursing is a national leader in preparing nurse clinicians, scholars, and innovators who are transforming healthcare through excellence in education, research, and clinical practice. With more than 1,500 students, we offer a comprehensive range of programs, including the Master of Nursing (MN), Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), and PhD in Nursing. Our programs are designed to meet the evolving demands of today's healthcare landscape, equipping graduates with rigorous training, evidence-based practice, and interdisciplinary collaboration to lead the future of nursing.

Our nursing program stands as a leader in healthcare education, earning #1 in the nation for Best Bachelor of Science in Nursing (BSN) Programs, #2 for Doctor of Nursing Practice, and #5 for Master's programs, according to U.S. News & World Report. For over a decade, we've also been celebrated as a Best School for Men in Nursing by the American Association for Men in Nursing (AAMN)-11 years and counting! These accolades reflect our unwavering commitment to excellence, innovation, and inclusivity in preparing the next generation of nursing professionals.

Be You.

The School of Nursing seeks a highly skilled Multimedia and User Services Specialist to join our innovative team. This role is critical in supporting our distance education programs and ensuring faculty and students have access to high-quality media and audio-visual resources. You will manage multimedia studio operations, assist faculty with recordings, and provide technical expertise for classroom and conference room AV systems.

Be Bold.

Essential Duties

• Advanced AV Services: Set up, operate, and troubleshoot audio-video distribution systems for distance education programs. Maintain multimedia recording studio operations, including scheduling, maintenance, and user assistance.
• Video Production Leadership: Plan, shoot, and edit video productions for educational, clinical, and research purposes. Oversee contractors and ensure all deliverables meet organizational quality standards.
• Technology Implementation: Serve as lead implementer for AV systems in classrooms and conference rooms. Configure and maintain AV hardware and software.
• Software Administration: Manage all software related to distance education programs, ensuring smooth operation and integration.
• Teleconferencing Support: Set up, monitor, and troubleshoot web-based teleconferencing systems for live sessions.
• Customer Engagement: Provide responsive technical support for classrooms and remote sites. Monitor SON-IT support line and ticket system to ensure timely resolution.
• Security Compliance: Develop and maintain System Security, Business Continuity, and Disaster Recovery Plans. Validate access controls and audit logs for HIPAA compliance.
• Collaboration: Work with University departments (OIT, DHTS) to align educational media services with enterprise standards.
• Reporting: Prepare monthly status reports detailing progress on all job expectations.

Minimum Requirements

• Education: Bachelor's degree in Educational Media, Instructional Design, or related field (Master's preferred).
• Experience: Minimum one year in an AV academic environment or equivalent combination of education and experience.
• Skills: Video production, AV media programs, desktop/mobile recording, editing, and conversion.

Preferred Qualifications

• Experience with Extron and Crestron systems.
• Advanced video production and project management skills.

Other Requirements

• Onsite position.
• Occasional backup support for remote sites.
• Must adhere to Duke Medicine security and compliance standards.

Choose Duke.

Join a team that values innovation and excellence in education. The School of Nursing is nationally recognized for its leadership in distance learning and clinical research. You'll collaborate with faculty and staff who are passionate about transforming healthcare education.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $59,829.00 to USD $104,550.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at https://hr.duke.edu/benefits/

Job Code: 00001013 MULTIMEDIA AND USER SERVICES SPECIALIST
Job Level: 12

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.