Technical Delivery Manager

At WEX, we don't just process payments-we build the financial infrastructure that fuels business growth. We are the leading global provider of Travel and Corporate Payment solutions, passionate about delivering unparalleled security, control, and flexibility. We are on a mission to simplify the business of running a business. We hire technical, customer-obsessed professionals who are eager to architect, implement, and support solutions that turn complex payment challenges into seamless, strategic competitive advantages.

Our Values

• Act with integrity: Our customers trust us with critical aspects of their business, so we make it our responsibility to behave ethically, communicate transparently, and deliver flawlessly.

• Be a positive force: We champion positive change in the world to open possibilities for others. We encourage WEXers to bring their "whole selves" to make our company, our communities and the world a better place.

• Put ingenuity to work: We live to solve our customers' greatest challenges. We apply our skills and smarts at every opportunity to improve, invent and innovate a better way forward.

• Stay open: There's a curiosity to WEXers that keeps us learning, growing and challenging the status quo - ready for any possibility and embracing change as an opportunity for progress.

• Stick to it: We stop at nothing to make each customer's WEX experience a success. We bring grit, tenacity and passion to every problem, for every customer, every day.

• Team Up: The only thing better than a WEXer is a whole team of WEXers working together as One WEX. We are caring collaborators who embrace diversity and inclusion in pursuit of common goals, celebrate each other's successes, and have fun along the way.

About the Team/Role

The Customer Solutions team is the critical link between a customer's strategic vision and successful technical execution. We partner directly with our largest and most ambitious customers across the globe to realize their full potential by designing, implementing, and supporting reliable, high-impact payment solutions. We work in lockstep with Sales, Relationship Management, Product, and Engineering teams, leveraging our deep expertise in Travel Payments, Virtual Cards, and wider Corporate solutions to serve as a trusted technical advisor throughout the customer journey, from initial discovery through go-live and beyond.

Who You Are: The Ideal Candidate

The ideal candidate is a motivated, agile, and technically proficient individual who thrives in fast-paced, ever-changing environments. You should possess the technical curiosity to continually learn and adapt, excelling at both managing complex projects and providing hands-on support.

What You'll Do: Driving Customer Success and Growth

As a Technical Delivery Manager, you are a pivotal force in ensuring the technical viability and successful implementation of WEX solutions. You are brought in early during the sales cycle to perform deep dives, design tailored solutions, and actively manage the technical delivery process.

How you'll make an impact

• Consultative Solution Design: Partner with Sales/Relationship teams early in the sales cycle, both for prospects and existing customers. Conduct deep customer discovery and needs-based analysis to design and propose high-impact, tailored WEX payment solutions utilizing our extensive feature set to unlock customer value.

• Technical Advisory & Requirements Translation: Serve as the trusted technical advisor to client development, commercial, and finance teams. Translate customer requirements effectively into clear value-rich solutions while adhering to regulatory and legal regulation.

• System Configuration and Build: Take responsibility for building and configuring customer accounts, ensuring excellent attention to detail and adherence to set protocols.

• Integration and Testing: Actively support the customer's integration efforts. Use your technical skill, troubleshooting, and problem-solving abilities to debug integration issues related to how customers leverage our APIs, web services, and virtual card platforms, ensuring seamless connectivity with client enterprise systems.

• End-to-End Project Management: Lead and execute technical implementation projects, defining the customer transformation journey, preparing workflows, and collaborating with cross-functional teams. Manage project risk, scope, and requirement changes throughout this project work.

• Demonstration and Education: Deliver in-depth product demonstrations and technical presentations showing the benefits of our solutions. Assist with educating the customers operational and finance teams on post go-live reconciliation, integration maintenance, and general system needs.

• Voice of the Customer: Act as the "Voice of the Customer" to bring critical technical insights, implementation challenges, and product and feature enhancement opportunities back to our internal Product and Engineering teams.

Experience you'll bring

• 3+ years of experience in a similar customer-facing, technical implementation, or delivery role (e.g., Technical Delivery Manager, Solutions Architect, Implementation Consultant) within a global B2B technology or financial services organization.

• Domain Expertise: Minimum of 3 years' experience in Travel Technology and/or Finance Industries (pay-outs or issuing experience advantageous).

• Technical Depth: confidence in explaining complex concepts to both technical and non-technical audiences. E.g. how API, webhooks, etc work.

• Troubleshooting Skills: Proven ability to troubleshoot, problem-solve, and think logically through multi-faceted technical issues during technical integration.

• Project Management: Proven ability to accelerate the selling process and delivery timeline by effectively managing project scope, milestones, and influencing decision makers.

• Excellent communication skills in English; additional language skills are an advantage.

We operate with a remote-first philosophy, but the position will require flexibility for national and international travel. You will be required to meet with colleagues and clients across the US and more globally, including periodic presence at Wex's regional hubs.