Quality Assurance Associate (Financial Services)

First Merchants Bank is seeking a Quality Assurance Associate to join our team! This position will perform a final inspection of completed work in order to ensure it was completed in accordance with established procedures. Reject and return to those units where a defect has been identified. Conduct root-cause analysis of defect trends and contribute to the problem-solving process. Provide recommendations on opportunities for improvement within assigned processes.

Essential Duties and Responsibilities:

• Become familiar with all unit tasks with a primary responsibility in one of the following process groups as it relates to the needs of the unit:
  
  
  
  • Deposit Operations
    
    
    
    • Learn to validate new deposit account openings, assisting in ensuring accurate data entry and understanding the key steps involved.
    • Learn to review deposit maintenance reports, identifying defects.
    
    
    
    
  • Loan Boarding and Maintenance
    
    
    
    • Learn and assist consumer loan boarding reviews, ensuring accuracy with guidance.
    • Learn to review loan maintenance tasks, such as minor updates (e.g., payment changes or address updates), while learning the key policies and procedures.
    
    
    
    
  • Bank Control Records (BCR) Updates and OTE requests/reviews
    
    
    
    • Learn to review BCR updates, such as routine rate changes or simple adjustments, ensuring correct data entry and understanding bank policies. Day 1 and Day 2 processes.
    • Learn the process of validating OTE requests, reviews and workflow adjustments.
    
    
    
    
  • Administrative Tasks
    
    
    
    • Document results of inspections, and gain familiarity with the reporting process.
    • Participate in training programs focused on the assigned process group.
    • Maintain acceptable productivity and accuracy as you learn and apply the process knowledge.
    
    
    
    
  
  
  
  

In order to be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• Six (6) months of financial service, customer service or related processing experience.

The following would be a plus:

• Banking experience
• Proficient in Microsoft Outlook, Excel and Word

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!