New

Trainer 1

TEKsystems
$28.00 - $31.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Plano
Nov 20, 2025
Description Max Pay Rate: 31 hourly Work Location: 6625 Excellence Way Plano TX USA Work Schedule: Hybrid Tues-Thurs on-site Assignment Length: 12 months Education and Years of Experience: 1 Bachelors Degree 2 2 years of experience Top Skills: Technical Writing/ Knowledge of LMS Systems/ Mobile Repair knowledge i. Training Content Developer- Create and manage technical training content for new-hire ongoing and ad-hoc training requests for any employee that provides service in the care organization. ii. Position Summary: - Develop and manage content for new-hire and ongoing technical training for all levels of in-store staff and call center agents. - Maintain up to date knowledge of applicable repair standards and processes. - Strong knowledge of adult learning theory instructional design meaningful measurement and evaluation and multiple learning formats. - Assist in the design and assembly of training materials. Develop content for specific SEA product and technology. - Demonstrate competency in both oral and written communication for internal and external personnel at all levels especially in customer support product training program repair order work and troubleshooting activities. - Utilize internal community to share improvements and experiences in product troubleshooting failure analysis diagnostics and repair techniques. - Assist in the design and assembly of training materials. Develop content for specific SEA product and technology focused training modules. - Responsible for daily customer satisfaction with companys post-sales support activities for product handling. - Provide assistance to team members when needed or required. - Applies advanced technical knowledge of departmental principles and procedures including advance root cause analysis and reporting - Collaborate with team members and subject matter experts to produce accurate and meaningful support materials that provides a differentiator with our competitor OEMs. - Assist with calibrating and maintaining test equipment test cables and ESD safety equipment in accordance with calibration standards and compliance procedures perform minor repairs replacement or calibration of equipment or initiate contract repair or replacement orders. - Performs work within company and regulatory guidelines. iii. Back ground/Experience/Skills: - Analyzed the standards set by industry to design and develop curriculum to ensure learners success in the courses - Implemented carefully planned lessons to each learner - Differentiated teaching techniques to reach learners with different learning styles - Used formative assessments to adjust lessons to the needs of each class while staying on track to complete the course curriculum - Analyzed data from prior assessments to determine gaps in learning - Collaborated with teammates to develop lesson plans and write assessments iv. Core Roles and Responsibilities: - Collaborate with all stakeholders in order to tailor training to best fit the needs of the team - Manage the creation and implementation of a variety of different training methods including hands-on blended digital technical and train-the-trainer - Understand our internal customers that we fully support - Identify opportunities of improvement or areas of excellence within programs report findings to se nior partners - Effectively train on how to create exciting experience for consumers - Innovate new and fun ways to engage team in training and development activities - Build strong relationships with business partners account teams internal management etc. - Effectively design/implement training materials to enhance the overall learning experience - Manage web-based training content within respective CMS and/or LMS - Build run and analyze training content reports for completion data as well as content improvement opportunities v. Necessary Skills/Attributes: - Successful training experience/proven track record in performance management - Ability to perform independently with strong decision-making skills - Creative design skills utilizing technology-based tools and processes - Ability to stage a consultative selling process that overcomes objections and connects with company's needs - Impeccable oral verbal and written communications and presentation skills - Advanced MS Office skills PowerPoint Excel Word etc. - Ability to travel up to 25 of the time - Ability to work with multiple decision makers to create content required to support business needs - Impeccable integrity and commitment to customer satisfaction - Solves for yes to leadership/client requests - Develops professional expertise by complying with company policies and procedures - Values and creates a winning culture - Proactive in own self-development - Thinks and plans with the end goal in mind - Has a do whatever it takes attitude and positive mindset vi. KPIs: - In line with training content team KPIs vii. Reporting Requirements: - Required reporting back to Se nior Leadership - Must provide weekly update outlining all task and training completed for the previous week Location of Services Contractor shall perform the Services at or from as applicable the following location depending on role and requirements of the position Bachelors degree Required Experience Level Expert Level Job Type & Location This is a Contract position based out of Plano, TX. Pay and Benefits The pay range for this position is $28.00 - $31.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Plano,TX. Application Deadline This position is anticipated to close on Nov 21, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.