Technical Support Associate - Direct-to-Store Delivery (DSD)

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover.Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here...

You'll play a pivotal role in ensuring seamless operations for Independent Distributor Partners (IDPs) and vendor partners by driving technical support excellence. Your contributions will help modernize depot operations, streamline communication, and enhance system performance-ultimately shaping the future of DSD (Direct-to-Store Delivery) support and distributor technology.

What you will do...

• Respond to inquiries from IDPs, Sales Managers, IT, and vendor partners via phone and email.

• Coordinate plant close changes and holiday schedules with Operations and Sales.

• Process IDP/Plant updates and manage depot transitions from staffed to unstaffed.

• Set up system access for DSD Support and Velocitor employees.

• Maintain Velocitor IDP application scripts and troubleshoot device issues.

• Liaise with vendors (Velocitor, Korber) and internal teams for app enhancements.

• Track IDP equipment, process purchase orders, and manage vendor payments.

• Test software applications to ensure system performance and troubleshoot errors.

• Monitor shared inboxes and ticketing systems, resolving issues promptly.

• Support IDPs with order management and compliance.

Who will you work with...

You will work closely with the DSD Technical Lead, who will serve as your reporting manager. Collaboration is key in this position, as you'll partner with a cross-functional team that includes IT, Operations, Sales, and vendor partners to ensure smooth technical support and operational processes. This interconnected environment provides opportunities to build strong relationships across departments and contribute to impactful projects.

What sets your team apart? A dynamic, collaborative environment focused on innovation and operational efficiency.

Future of the business: Transitioning depots to unstaffed operations, implementing system improvements, and enhancing distributor technology platforms.

What you will bring to the table... (Must Have)

• High School Diploma and a minimum of 2 years of relevant experience (Minimum Qualification)

• Strong customer service orientation and attention to detail.

• Proficiency in Microsoft Office; ability to learn new systems quickly.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively across departments.

It would be great if you have... (Nice to Have)

• Associate's degree Preferred

• Experience with SAP and ServiceNow.

• Familiarity with Velocitor and Korber systems.

• Background in technical support or distributor operations.

• Knowledge of equipment tracking and vendor management processes.

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.