New

Process Analyst

Telligen
United States, Iowa, West Des Moines
1776 West Lakes Parkway (Show on map)
Nov 21, 2025
As a Process Analyst you will be responsible for analyzing and designing software development processes and presenting recommendations for process improvements. In addition, the incumbent will organize, develop and deliver new processes, training and status reports. This is a hybrid position in West Des Moines, IA and required to be in office at least 1 day per month. Essential Functions You will organize and facilitate the collection of software development process information and produces process maps of current development processes. Reviews, documents, analyzes and audits software development processes, procedures, and criteria for compliance with Software Engineering Institute's (SEI) Capability Maturity Model (CMM). Designs and assists in presenting recommendations for changes to processes. You will coordinate the establishment, maintenance, collection, and distribution of timeline reports to external and internal recipients. Reviews timelines and supporting documentation for accuracy, analyzes updates, and resulting delivery schedule impacts to management. Generates periodic summary reports for management. You will assist in the development of procedures, changes, and tools to improve the documentation (i.e. process maps, guides, manuals) of the organization's software development processes. Develops and implements a training program for internal/external staff on current, modified or new processes. You will serve as a resource to team members by researching and solving process issues. You will perform miscellaneous duties as assigned. Requirements Four year degree in Business Administration, Information Systems or related field and/or equivalent training and/or experience 1+ year experience in process management. Positions working on specific contracts may require U.S. Citizenship. Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential. Preferred Skills and Certifications CMMI experience, Atlassian experience (Confluence and Jira), SharePoint, Project Management, Business Process Management a plus Degree in Information Systems preferred Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise. Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions. Our business is our people and we're seeking talented individuals who share our passion and are ready to take ownership, make an impact and helth shape the future of health. Are you Ready? We're on a mission to transform lives and economies by improving health. Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success. Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are. Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives. Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence. Thank you for your interest in Telligen! Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed. While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate. Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.