Workstation Information Systems Analyst

Under general supervision of the Client Implementation Supervisor, the Information Systems Analyst 2 (ISA2) provides primary support for the Workstation on Wheels (WOW) cart devices, deployment of endpoint devices and participates in endpoint technical support and client services activities. The incumbent applies IT professional concepts and established department procedures to resolve moderately complex issues. Responsibilities include providing primary support for WOW cart devices and performing endpoint refreshes, client equipment deployments, moves and additions, troubleshooting, testing, documentation, and providing support during go-live events. The ISA2 supports clinical cart operations, the client desktop environment and business applications, coordinates with team members and vendors, and contributes to planning and process improvements.

The incumbent supports project-related tasks (e.g., documentation, scheduling, or testing). Work assignments may require flexibility outside traditional business hours to meet operational needs.

Apply By Date: 12/5/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in related area and / or equivalent experience / training
• Moderate experience supporting clinical carts in a hospital setting.
• Moderate experience coordinating vendor services to support clinical endpoint uptime.
• Moderate experience imaging and configuring Windows and Macintosh clients and associated peripherals in an enterprise environment.
• Moderate experience supporting hardware, software, and desktop applications as it relates to desktops, laptops, printers, scanners, etc.
• Moderate experience installing, maintaining, and troubleshooting different versions of client application software.
• Moderate experience in the use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
• Moderate experience creating clear technical documentation (e.g., process steps, reports, status updates).
• General experience in project management processes; ability to assist with project tasks under direction.
• Demonstrated ability to organize/handle multiple project tasks/deliverables at the same time
• Ability to assess and document moderately complex issues
• Proven analytical and organizational skills to assess, analyze, organize, and monitor project progress and risks.
• Demonstrated ability to take direction and feedback and and complete tasks following defined procedures
• Build professional, cohesive, and collaborative relationships with team members, customers, and project stakeholders.
• Excellent communication (written and oral), interpersonal skills, tact, and diplomacy appropriate for interfacing with wide range of administrators, faculty, staff, along with external vendors and other university campuses
• Strong customer service skills, with the ability to explain technical issues in non-technical terms.

Preferred Qualifications

• CompTIA A+
• Experience in healthcare environment and knowledge of HIPAA regulations and healthcare-specific policies and procedures.
• Experience supporting Windows 10/11, Office 365, and Adobe products in an enterprise environment.
• Experience with documenting processes, workflows, and system changes.
• Experience with enterprise endpoint management tools, remote support platforms, and Active Directory services.
• Ability to work independently while encouraging collaboration with departmental subject matter experts, other IT staff, and vendors.
• Ability to manage challenging customers with diplomacy and effectiveness. Translate problems into effective solutions and ability to communicate in a non-defensive and an empathetic manner.
• Ability to quickly research and comprehend procedures, processes and specifications.
• Ability to express helpful and positive attitude towards faculty, staff in various units in the hospital environment and within IT.
• Ability to work both independently and cohesively with a diverse population.

Key Responsibilities

• 50% - Hardware Deployment & Software Support
• 30% - Project Implementation & Coordination
• 10% - Asset & Inventory Management
• 10% - Customer Service & Collaboration

Department Overview

UC Davis Health (UCDH) Information Technology (IT) accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The Client Implementation team is responsible for the planning, deployment, maintenance, lifecycle management, troubleshooting, and support of client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Printers, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications. The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution

POSITION INFORMATION

• Salary or Pay Range: $33.33 - $59.48
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: INFO SYS ANL 2
• UC Job Code: 007308
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks