Credit and Collection Representative U.S.

What will you be doing?

The Credit and Collections Representative will be responsible for contacting customers whose account balances are past their contractual payment terms to facilitate the collection of outstanding balances. This function requires use of an ERP system and knowledge of freight invoicing.

Where are you located?

Jericho, NY

What are your hours?

Monday - Friday, 8:30am -5:00pm (Hybrid - 3 days in the office)

• Specifically target customers whose accounts receivable balances are over 60 days past due while also working to maintain customers' AR balances within contractual terms.
• Contact delinquent customers/freight auditors to diagnose reasons for non-payment.
• Ensure customers/freight auditors receive invoices in correct format by working with IT and support branch personnel in helping resolve billing issues in a timely manner.
• Answer and/or direct customer invoice inquiries.
• Generate and send customer statements by downloading invoice information from AR systems and importing them into an excel format so that data can be manipulated to customer needs.
• Meet with Collections Supervisor on a weekly basis to discuss top delinquent accounts. Further discussions will be held on an account level to discuss what immediate actions are being taken to resolve delinquent issues of each account.
• Carry out other duties as appropriate and as assigned by their manager.

Who are you?

• 5+ years of collections experience
• Must have proficiency with MS Office applications.
• Microsoft Excel skills are necessary. Must have comprehensive experience with Pivot Tables and VLOOKUP.
• Ability to engage in creative problem solving and effectively adaptability to changes in processes and methodologies.

Nice to have

• Freight Forwarding & Freight Auditor website experience a plus.
• Project Management experience a plus.

• Minimum Associates' degree in business-related concentration or equivalent work experience.

Working conditions under which the job is performed include but are not limited to concentrated visual or auditory attention, repetitive movements (i.e., typing, data entry, communicating via email), heavy volume of data files, extensive sitting during work hours.

The base salary range for this role is $58,016 - $70,344. Actual base pay offered may vary depending on job-related knowledge, skills, experience, and other factors permitted by law.