Lead Researcher, Product Research & Insights, AppExchange

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Develop a user research agenda for your areas and shape the prioritization of research within those areas.
• Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and collaboration with cross-functional teams (user researchers, product managers, UX designers, engineers, technical writers, etc.) throughout the planning and development life cycle.
• Develop and implement user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development.
• Lead analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users.
• Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions.
• Develop and share expertise related to how people create, share, lead, and apply data visualizations, dashboards, machine learning models, and advanced analytics within organizations.
• Be a strategic partner with your leadership team and key executives across the business to help shape long-term vision by identifying and advocating for opportunities to delight and better serve our customers through new features, strategic directions, and user experience improvements.
• Build and shape our user research team's tools and practices to scale our impact and create durable insights across the organization.
• Mentor junior team members.
• Find and attract user research talent.

• Masters or PhD in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Human-Computer Interaction, Psychology, Anthropology, Sociology, Business, Research Methodology, Experimental Design, Design Research, Information Science)
• 9+ years' experience conducting user research plus a strong portfolio of shipping software products.
• Curious about technology and can dive into complex or unfamiliar topics.
• Deep knowledge of standard processes for UX design principles and both qualitative and quantitative user research methodologies.
• Excels at communicating research insights as compelling narratives to a variety of audiences, and generating persuasive written and multimedia reports.
• Consistent track record influencing product direction and strategy with actionable insights.
• Demonstrated success in a collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering).
• Demonstrated ability to plan, design, implement, and communicate both strategic and tactical research engagements with minimal oversight, structure and lead internal and external workshops, and analyze the outcomes to provide insight for customers.
• Proven ability to be a strong advocate for the user and persuade others on fast-moving projects with varying degrees of ambiguity.
• Ability to work across a globally dispersed team.

• Experience working in enterprise software, analytics, databases, AI, or cloud services is a plus.
• Hands-on experience with SAAS B2B marketplaces.
• Experience using one or more Salesforce products is desirable.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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