Service Coordinator - Houston Service Office - Commercial HVAC

Location: In office (North Houston area)

What you will do:

• Work with Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).

• Address customer inquiries and route questions of technical nature to the appropriate resource.

• Track time and attendance for Technicians.

• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.

• Invoice and bill customers.

• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.

• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.

• Coordinate warranty administration process.

• Order parts and tracks shipments.

• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.

• Maintain OSHA logs.

• Answer telephones and greets customers and maintains professional and courteous customer contact.

• Organize and coordinate inventory process.

• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.

• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.

• Provide initial notification of Workers Compensation claims to insurance carrier.

• Maintains office equipment for service office.

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth.

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Minimum Qualifications:

• High School Diploma or GED.

• 3+ years of related experience, in Mechanical, Electrical, Plumbing service field or comparable industry.

• Working knowledge of Microsoft Office Suite.

• Strong written and verbal communication skills.

• Strong organization, problem-solving, and customer service skills.

Preferred Qualifications:

• Bachelor's degree may be considered in lieu of work experience.

• Experience with Astea or any other service tracking software.

Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance.

• 401K retirement plan with employer match.

• Paid time off and company paid holidays.

• Paid sick time in accordance with the federal, state, and local law.

• Tuition Reimbursement after 6 months of continuous service.

The typical hourly pay rate for this position ranges from $23.65 - $36.59 in Texas. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.