Epic Application Analyst II

POSITION SUMMARY:

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies.The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel.The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals.

Position: Epic Application Analyst II

Department: EHR
Schedule: Full Time

Epic Analysts:

Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application.

Primary Job Responsibilities

Epic Mobile Applications (Haiku, Canto)

• Design, build, and test Epic's mobile applications to support clinical workflows

• Collaborate with clinical and operational stakeholders to gather requirements and translate them into functional specifications

• Provide ongoing maintenance, including upgrades, patches, and troubleshooting of application issues

• Develop and maintain detailed documentation for configuration decisions, workflows, and training materials

Dragon Medical One Integration

• Design and implement integration strategies between Epic's mobile applications and DMO

• Collaborate with Nuance representatives to ensure smooth integration and address any technical challenges

• Upgrade Coordination: Plan and oversee the upgrade processes for DMO, ensuring minimal disruption to end-users

• PowerMic Configuration: deploy PowerMic in coordination with devices team

• Integration Support: Provide technical support for DMO integrations with Epic and other third-party systems, addressing any challenges and ensuring seamless data flow and functionality

Desktop Peripheral Devices Administrator

• Establish ownership across EHR and IT teams for devices associated with hospital business and clinical functions

• Develop and maintain testing strategies, process and execution for devices

• Own troubleshooting, updates and best practice configuration standards

• Maintains vendor relations

• Coordinates floor support of devices with Field Services teams

• Integrates with other Epic teams for top quality support

Epic Printing Administrator

• Develops understanding of all Epic printing workflows

• Coordinate configuration and troubleshooting across Epic application and Infrastructure teams

• Technical Dress Rehearsal (TDR) main resource for planning and execution

Business Continuity (BCA) Lead

• Understands technical and Epic understanding for successful BCA machine implementation

• Manages BCA Configuration tool, working with application teams to ensure build integrity

• Owns troubleshooting and ongoing maintenance using BCA System Pulse and other tools

JOB REQUIREMENTS:

EDUCATION:

• Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred.

EXPERIENCE:

• Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems.

• Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change is preferred.

• Experience in the strategic use of technology in managing and growing a business is preferred.

• Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus is preferred.

KNOWLEDGE AND SKILLS:

• Knowledge of the assigned business area's products and processes.

• Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.

• Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.

• Strong written communication skills, including project documentation and technical writing.

• Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization

• Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.

• Ability to solve problems often spanning multiple environments in a business area.

• Understanding of how IT affects an organization and ability to link it to redesigned business process

• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.

• Proficiency in Microsoft Office products.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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