AI Business Analyst (Summer Intern)

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

RRD is looking for a dynamic and motivated student to join our Digital Transformation Team as an AI Business Analyst Summer Intern!!

**THIS IS A HYBRID POSITION!**

Why this role

Help translate AI from buzzword to business value. You'll map real processes, spot high-impact AI opportunities, and turn them into clear requirements our IT development team can build-without having to write production code yourself.

What you'll do

• Study and model business processes: run discovery sessions, document current state (swimlanes/BPMN), identify pain points, and propose AI-enabled future states.
• Analyze AI fit: evaluate when to use LLMs, RAG, classification, summarization, routing, or agents-and when not to.
• Understand agentic patterns: describe how agents plan, call tools/APIs, use memory, maintain state, and hand off to humans; outline guardrails and escalation paths.
• Map data for AI use cases: catalog sources, fields, and schemas; define data contracts, lineage, and quality checks; flag PII/PCI/PHI and privacy controls.
• Write crisp requirements: convert discoveries into epics, user stories, and acceptance criteria; define non-functional needs (latency, accuracy, observability, cost).
• Partner with IT development: align on service interfaces, tool access, and testing plans; support POCs, A/B tests, and pilot rollouts.
• Measure impact: define success metrics (cycle time, deflection, accuracy, CSAT/NPS), build simple dashboards, and report results.
• Support change & enablement: contribute to runbooks, prompts/playbooks, quick-start guides, and stakeholder updates.

What you'll learn

• How enterprise processes really work (and break) at scale
• How agentic systems are designed, evaluated, and governed
• How to move a use case from idea POC pilot production with measurable ROI

• Working toward a Bachelor's/Master's in Business, Information Systems, Data Science, Industrial Engineering, CS, or similar.
• Familiar with core LLM/AI concepts: tokens/context windows, embeddings, vector search, RAG, tool use/functions, agents vs. chains, prompt patterns, and evaluation basics.
• Comfortable with process mapping (BPMN/UML/swimlanes) and requirements writing (user stories, acceptance criteria).
• Basic data skills: reading schemas, simple SQL, joining tables, understanding APIs/JSON; able to draft a data dictionary.
• Strong communicator who can translate between business and technical audiences; organized, curious, and bias-to-action.
  
  

Nice-to-haves

• Exposure to agent frameworks (e.g., LangGraph, AutoGen, CrewAI) or orchestration (workflows, state machines, events).
• Experience with prompt engineering and evaluation (hallucination tests, golden sets, rubrics, or offline evals).
• Hands-on with BI tools (Power BI/Tableau/Looker) and Python for notebooks; basic version control (Git).
• Awareness of LLM platforms (Azure OpenAI/OpenAI, Bedrock, Vertex), vector DBs (pgvector/FAISS/Pinecone), and observability (Langfuse, Weights & Biases).
• Understanding of risk & governance: data privacy, security, prompt/PII redaction, model/usage logging, human-in-the-loop.
  
  

The rate of pay for this role at the noted location is $24.00 / hour. In addition to base pay, depending on the role, the total compensation package may also include overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans