Supervisor-Revenue Services/Full Time

Supervises and coordinates associates engaged in revenue cycle activities including but not limited to registration, admissions, insurance verification and cash operations. Develops and refines departmental procedures, productivity and quality to ensure operational effectiveness and efficiency. Establishes relationships with physicians, clinical staff and other departmental leaders.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Manage day to day administrative & operational functions of the revenue cycle through the supervision of multidisciplinary staff.

2. Know and understand the expectations of senior leadership as established in annual goals.

3. Knowledge of service lines hours of operation and patient volume to provide appropriate staffing.

4. Develop and implement departmental policies and procedures to achieve revenue cycle objectives.

5. Train, schedule and supervise staff to support annual goals.

6. Interviews, hires, schedules, time keeping, distributes work assignments, evaluates, coach & counsel and when necessary recommends corrective action.

7. Perform mid-year and annual performance reviews. Respond accordingly to each employee needs as identified within the review. Analyze data to identify patterns and trends of performance. Addresses process performance issues and implements improvement plans.

8. Assist department leadership with overseeing all quality assessment and continuous improvement activities to ensure that the changes are continuing to meet the goals outlined by senior leadership.

9. Assist departmental leadership with overseeing all compliance measures per regulatory agencies.

10. Track, trend and monitor reports to determine strategies needed to meet departmental goals.

11. Performs other related duties as assigned.