Patient Service Representative - Practice Float Pool (Southern Region)

MaineHealth
parental leave
United States, Maine, Kennebunk
2 Livewell Drive (Show on map)
Dec 06, 2025
Description Maine Medical Center Clerical/Administrative Support Req #: 59720 Patient Service Representative (PSR) - MMC BID SAN Department: Southern Region Float Pool Status: Per Diem Schedule: Monday-Friday; shifts may vary between the hours of 7:00AM-5:00PM Location: Float across up to 75 ambulatory offices within the Southern Region Remote Flexibility: None About the Role The Patient Service Representative (PSR) - MMC BID SAN plays a key part in creating a welcoming, supportive, and efficient experience for patients across our Southern Region ambulatory practices. As a valued member of the float pool, you will adapt to the needs of various clinic locations while ensuring high-quality administrative and patient-facing support. Key Responsibilities Warmly greet patients and visitors, providing friendly and professional customer service Answer and route incoming telephone calls Schedule, cancel, and adjust appointments with accuracy and care Support daily clinic operations by performing general office and administrative tasks Collect, verify, enter, and monitor patient information Ensure compliance with all federal, state, and MaineHealth confidentiality policies Collaborate closely with clinical and administrative staff to support efficient patient flow Required Minimum Knowledge, Skills, and Abilities (KSAs) Education: High School diploma or GED preferred. License/Certifications: Driver's license may be required. Experience: Experience in a medical office and customer service preferred. Additional Skills/Requirements Required: N/A Additional Skills/Requirements Preferred: Computer skills, effective cash collection skills. Why Join MaineHealth? As part of the Southern Region Float Pool, you will experience a dynamic and varied work environment that allows you to build skills across multiple specialties and clinics. This role is ideal for someone who values flexibility, enjoys learning new systems and workflows, and thrives on delivering exceptional patient service. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today. If you have questions about this role, please contact rebecca.rand@mainehealth.org