New

Customer Service Representative

TEKsystems
$17.75 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Texas, San Antonio
Dec 06, 2025
Job Description In this role, you will provide exceptional service to customers by assisting with account management, billing inquiries, troubleshooting streaming issues, and recommending products. This is a fast-paced, high-volume environment requiring adaptability, professionalism, and strong communication skills. Responsibilities: * Provide assistance via phone and chat for account management, billing, content questions, and navigation of applications * Troubleshoot streaming issues and recommend products * Support multiple products and regions using various systems * Handle 50-70 back-to-back contacts daily * Other duties as assigned Shift Details & Training * Training: Monday-Friday, 8:30 AM - 5:30 PM for 3-4 weeks (onsite) * On-the-job training: Monday-Friday, 12 PM - 9 PM for 8-10 weeks * Permanent shifts typically start in the afternoon and end in the evening (e.g., 12 PM - 9 PM) * Must be available to work weekends, holidays, and major events * Attendance during training is mandatory Workplace Type * 100% onsite for first 90 days (training period) * After conversion to full-time, remote work is possible if home workspace meets requirements: * Dedicated quiet workspace * Ethernet connection (Wi-Fi not allowed) * Internet speed: 50 Mbps download / 25 Mbps upload * Must reside within 30 miles of San Antonio office Skills & Qualifications * High school diploma or GED (required) * Minimum 1 year of customer service experience (call center preferred) * Must pass call center telephone skills assessment * Proficiency in Windows OS, Microsoft Office, and Google Docs * Strong written and verbal communication skills * Excellent typing and computer navigation skills * Familiarity with streaming services and devices * Ability to work in a high-volume, repetitive environment * Reliable transportation and smartphone for authentication Experience Level Entry Level Job Type & Duration Contract-to-Hire (90 days) Pay: $17.75 Job Type & LocationThis is a Contract to Hire position based out of San Antonio, TX. Pay and BenefitsThe pay range for this position is $17.75 - $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Antonio,TX. Application DeadlineThis position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.