New

Quality Assurance Tech

Connection
United States, Ohio, Wilmington
3336 Progress Way (Show on map)
Dec 08, 2025
Quality Assurance Tech Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Wilmington, OH CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. Back in 1982, we started out with two employees and a phone line. Today, Connection is a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. We’d love for you to join us and make your mark on the future of technology. https://www.connection.com/ keywords: position summary,position details,analysis,reporting,quality assurance,continuous improvement,education & experience,knowledge,skills Full Time $21.63/Hr. - $27.04/Hr. Overview: Under the supervision of the Quality Manager, the Quality Assurance Technician conducts audits on the process, products and systems in the Configuration environment and other areas as required. Using defined tools and scripts, the Tech identifies issues, analyzes those found during testing, and documents the findings. The Technician also provides support in assessment, implementation and maintenance of quality systems and processes that meet or exceed ISO standards and customer specific requirements. Reports out KPIs as needed to achieve the goals and objectives of the organization. Responsibilities: Performs quality audits on the production product and processes in the configuration lab. Analyzes, troubleshoots, and documents problems, isolates and finds root causes, drives corrective and preventative actions using quality tools and audits improvements for effectiveness. Conducts data analysis and test validations using statistical process control as well as RPN, (risk priority number). Audits adherence to standard work and work flow processes. Documenting risks and potential errors. Administers the non-conforming database for analysis and reporting. Assists operations with COPQ (cost of poor quality) tracking. Collaborates with technicians and leads to drive quality, continuous improvement and process controls, including standard work. Participates in requirement/design reviews and Quality Assurance strategy meetings. Tracking CI Projects - stats, Control Analysis/PDCA. Submits proposals for improvements and participate in continuous improvement activities. Assists Process Improvement Engineering. Monitors, measures and reports out KPI (key performance indicators). Maintains customer scorecards/Incident charts. Documents test results and reports project status. Reports quality information at Tier Meetings. Reports on COPQ Tracking. Performs all other duties or special projects as assigned. Entity of type com.vizirecruiter.common.domain.model.Label with id: 412 Requirements: Degree requirements: Associate Degree or the equivalent combination of education and work experience. Working knowledge in Hardware and Software configurations. Familiar with Microsoft Office software: Word, Excel, PowerPoint and Access are beneficial. Strong attention to detail for quality adherence. Problem solver with ability to research, investigate and problem-solve issues working with multiple people. Basic knowledge of ISO 9001 standards with ability to understand the application of the requirements. Familiar with document control practices. Working knowledge of Standard work or Work Instruction Documents. Working knowledge of quality tools and/or problem-solving tools, such as Fishbone diagrams, 8-D problem solving, Pareto charting. Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.