Field Engineer

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

The Field Engineer holds a pivotal role in the complete lifecycle of MOTOTRBO and other Safety Re-Imagined systems. Their core responsibilities encompass the end-to-end process of system deployment, ensuring meticulous configuration to align with specific operational requirements, and continuous optimization for peak performance. This role also involves the ongoing operation and rigorous testing of these critical communication systems. A significant aspect of the Field Engineer's duties is comprehensive troubleshooting, addressing any technical issues promptly and effectively to minimize downtime and maintain system integrity.

Crucially, this position demands exceptional collaborative skills. The Field Engineer works in close partnership with the customer throughout all phases of the project, from initial requirements gathering to post-deployment support, ensuring that all solutions are tailored to meet and exceed their expectations and unique operational needs. Furthermore, the Field Engineer is an integral part of a broader interdepartmental team, collaborating extensively with presales specialists to accurately define project scope, with CCSI the staging team, and with various other engineering teams to leverage collective expertise and ensure robust, innovative solutions. This synergistic approach guarantees that the deployed system is not only technically sound but also perfectly aligned with the customer's strategic objectives and long-term communication requirements.

They are also responsible for but not limited to the following:

• System Expertise and Maintenance:

  • Maintain expert-level knowledge of the MOTOTRBO Capacity Max Radio System.

  • Provide daily support, monitoring, and maintenance for the system.

  • Conduct annual Preventative Maintenance (PM) checks on Motorola infrastructure.

  • Support system upgrades, site expansions, and system design.

• Collaboration and Support:

  • Collaborate with local technicians on callouts and emergencies.

  • Coordinate additional technical assistance from Motorola TSO or other local resources.

  • Assist with day-to-day subscriber programming.

  • Follow up on repairs and technical support cases.

• Training and Communication:

  • Deliver ongoing training and technical briefings on product lifecycle changes and upgrades for MOTOTRBO infrastructure and associated equipment relevant to the Customer system and use case.

  • Serve as the primary point of contact for the Customer NOC, Customer Technicians, and other relevant departments, agencies, and vendors involved in the MOTOTRBO radio system.

Qualifications:

• Technical Training and Presentation Skills: Demonstrated ability to effectively present and facilitate complex technical training sessions to diverse audiences, ranging from junior technicians to seasoned engineers, ensuring comprehensive understanding and practical application of subject matter.

• Computer Network Expertise: Proficiency in the end-to-end lifecycle of computer network infrastructure, encompassing meticulous installation, robust configuration, and proactive maintenance. This includes hands-on experience with various network components such as structured cabling systems, enterprise-grade routers, managed switches, advanced firewalls, and network bridges.

• Wired Communications Systems Mastery: Comprehensive knowledge and practical experience with wired communications systems, specifically Local Area Networks (LAN) and Wide Area Networks (WAN), including their design, implementation, and troubleshooting.

• Server Hardware and Software Infrastructure: Proven capability to install, configure, and troubleshoot server hardware and operating systems (OS), as well as associated software infrastructure, ensuring optimal performance and reliability.

• RF Systems Knowledge: In-depth knowledge of Radio Frequency (RF) systems, including the principles of operation for transmitters, receivers, and the design and maintenance of intricate antenna networks.

• Telephony and Data Circuit Understanding: A thorough understanding of standard telephony and dedicated data circuits, including T1/E1 lines, as well as various packet switching techniques and protocols.

• RF and LAN Test Equipment Proficiency: Extensive experience in utilizing a wide array of RF and LAN test equipment, such as sophisticated service monitors, precise RF power meters, and advanced Ethernet test sets, for diagnostic and performance validation purposes.

• Mobility and Travel Requirements: Possession of a valid driver's license is mandatory. The role requires the ability to travel up to 25% of the time, often to various client sites or remote locations, necessitating adaptability and independent travel management.

Target Base Salary Range: $60,000 - $70,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-RO1

Associates/Technical Certificate with 2+ years experience in RF, LMR, Networking, Radios or Communications OR 4+ years experience in RF, LMR, Networking, Radios or Communications

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.