DIRECTOR OF BUSINESS OPERATIONS - 73477

Executive Service

This position is designed as Hybrid (In office and Remote).

For more information, visit the link below:
https://www.tn.gov/disability-and-aging/about-us/work-with-us/featured/director-of-business-operations.html

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position. A Motor Vehicle Records screening will be conducted prior to employment.

Who we are and what we do:

The Department of Disability and Aging supports people to live the lives they envision for themselves by ensuring people can exercise rights, engage with the community and experience optimal health. At DDA, we are responsible for administration and oversight of services and supports for more than 1.5 million older adults and Tennesseans with disabilities.

Key Responsibilities:

• Continuously evaluates and refines business processes to enhance billing accuracy, efficiency, and oversight. Leads and participates in cross-agency projects that modernize systems and streamline government operations.
• Supervises and mentors staff, providing guidance, training, and professional development. Promotes a culture of collaboration, accountability, and continuous improvement. Facilitates regular team meetings and supports succession planning and cross-training initiatives.
• Directs Home & Community Based Services (HCBS) Waiver billing, ICF/IID billing and TEIS billing and payment processes.
• Develops and maintains strong partnerships with TennCare, Managed Care Organizations (MCOs), and internal stakeholders to ensure smooth billing operations and continuous system improvement.
• Leads transparent, timely communication with internal and external stakeholders, and drafts public-facing communications and provider memos as needed.

Minimum Qualifications:

Graduation from an accredited college or university with a bachelor's degree and experience equivalent to 4 years in Government Operations.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.