Customer Service Representative

Customer Service Representative

Do you enjoy organizing and supporting training programs that make a difference?

Our Training Services team ensures smooth operations for technical and leadership development programs across the organization. We provide exceptional support to instructors, students, and business segments, ensuring every training experience runs seamlessly.

Partner with the best

As a Customer Service Representative, you will manage classroom scheduling, student communications, and daily operational needs for training programs. You'll work closely with instructors, TTMs, and facility teams to deliver a high-quality experience for all participants.

As a Customer Service Representative, you will be responsible for:

• Receiving requests for room assignments and scheduling classrooms; adjusting assignments to accommodate all requests.

• Supporting tours, high-level meetings, and events.

• Generating daily rosters for reception and managing reception desk processes.

• Ordering office supplies and pulling class materials, including printing needs.

• Sending welcome letters to students and managing radiation badge registration.

• Updating room information in meeting organizer and Creston boards.

• Completing instructor and TTM requests for supplies, PPE, locks, and printing.

• Assisting students with accommodations as needed.

• Compiling monthly CBR and journal entry reports; coding invoices in APWF and sending for approval.

• Processing internal CBR inquiries, ISTOs/PRs, and following up on PO and GR completion.

• Completing new vendor setup in SAP and ensuring timely invoicing/payment communication.

• Processing monthly customer training invoices and utilization/training day reports.

• Maintaining LMS offerings, creating classes, entering grades, and closing/delivering classes.

• Managing rosters, reporting no-shows/late cancellations, and assisting with course prerequisite checks.

• Supporting Neocase/SOLV ticket resolution and LMS completion issues.

• Coordinating daily catering operations for training classes, including EZ Cater lunch orders and headcount updates.

• Inspecting assigned First Aid Cabinet monthly and ensuring supply levels.

• Working with Operations and Facility teams to address facility issues promptly.

• Assisting with special projects, including content testing for training teams.

Fuel your passion

To be successful in this role you will:

• Have strong organizational and multitasking skills.

• Be proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

• Demonstrate excellent communication and problem-solving abilities.

• Be comfortable working in a fast-paced environment with frequent changes.

• Have experience with SAP, LMS systems, and vendor management (preferred).

Work in a way that works for you

This role is primarily onsite and requires flexibility to support training schedules and operational needs.

Working with us

Our people are at the heart of what we do at Baker Hughes. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.