New 
Customer Service Representative
 TEKsystems | |
$16.00 / hr
| |
life insurance, sick time, 401(k), retirement plan
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 United States, Iowa, Des Moines | |
 Dec 10, 2025 | |
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*Job Description* We are seeking a detail-oriented and customer-focused *Customer Service Representative* to join our team. In this role, you will be responsible for providing exceptional support to customers, processing orders, and ensuring accurate documentation in compliance with company and insurance guidelines.
*Key Responsibilities:* * Respond promptly to incoming calls and emails, delivering excellent customer service in alignment with performance goals. * Accurately document all call details and interactions following standard operating procedures. * Provide clear and professional answers to inquiries regarding products, services, retail locations, and general service information. * Process customer orders, route calls to appropriate departments, and follow up as needed to ensure resolution. * Review and verify all documentation for accuracy and completeness. * Perform insurance verification to confirm patient eligibility, coverage, co-insurance, and deductibles. * Obtain pre-authorizations when required and submit physician orders to insurance carriers for approval. * Navigate multiple EMR systems to retrieve and update necessary documentation. * Enter and maintain accurate information in EMR systems, including authorizations and expiration dates. * Communicate trends or issues with insurance carriers to Customer Service and Management teams. * Verify insurance carriers in the company database and request additions when necessary. * Contact patients when documentation does not meet payer guidelines, providing updates and alternative options to facilitate the referral process. *Required Skills & Qualifications* * *Must Have:* * *1+ years of call center experience* * Proficiency in Microsoft Office * *Preferred:* * *Experience in healthcare or medical terminology* * Familiarity with insurance verification and EMR systems * Experience in nursing homes or CNA experience *Top Skills* Customer Service | Call Center | Healthcare | Insurance Verification | Medical Equipment | EMR Systems *Job Type & Location*This is a Contract to Hire position based out of Des Moines, IA. *Pay and Benefits*The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully remote position. *Application Deadline*This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |