Veterans Services Officer Supervisor, DMVA

Are you driven to uplift veterans and their families? The Department of Military and Veterans Affairs (DMVA) is seeking a passionate leader for our Lickdale Veterans' Outreach Center in Jonestown. As a Veterans Services Officer Supervisor, you will oversee staff delivering vital benefits. This role offers growth while championing those who served. Lead a team dedicated to veterans' success!

Watch this video to see how you can make a difference for Pennsylvania's veterans by working for the Department of Military and Veterans Affairs. Come join the DMVA team!

In this leadership role, you will manage a team dedicated to providing comprehensive advice and assistance to veterans and their beneficiaries. Your team will ensure eligible individuals successfully access their entitled benefits, services, and programs through proactive outreach, intake, and counseling. A key focus will be promoting service quality and operational efficiency while strictly adhering to all relevant standards, policies, and regulations. Furthermore, you will be instrumental in supporting reintegration efforts, offering essential guidance to veterans transitioning back to civilian life.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch. You may be required to work some evenings and weekends.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 5 days out of 10 days in a pay period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience as a Veterans Services Officer, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration): or
• Two years of experience in analyzing and determining individuals' eligibility for public benefits or services programs, which included one year performing advocacy or outreach work for veterans' benefits and services programs, and a bachelor's degree in human services, business administration, public administration, or a related field; or
• An equivalent combination of experience and training which included one year of analyzing and determining individuals' eligibility and performing advocacy or outreach work for veterans' benefits and services programs.

Special Requirements:

• This position requires possession of a valid Pennsylvania non-commercial Class C driver's license or equivalent.
• You must possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment.

• You must pass a favorable NCIC screening and possess one of the following for admittance to Fort Indiantown Gap: valid REAL ID-compliant driver's license; other REAL ID-compliant identification cards; alternative acceptable document such as a passport; or military/CAC/retirees' ID card.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions
• Supervisory experience
• Experience identifying available or potential resources that can provide veterans with services
• Experience using data to determine benefits eligibility

Legal Requirement:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.