Admissions/Case Manager - Youth Care

WHAT WE DO
Norris' Group Care Programs include a Residential Unit for boys, a Residential Unit for girls, and a Shelter Unit, all providing treatment, educational, and therapeutic recreational services to youth ages 12 through 17 and their families. Youth receive services related to mental health emotional behavioral disorders, problematic sexualized behaviors, AODA, and trauma, including physical, sexual, emotional abuse or neglect. The Norris team strives to provide the best quality care to youth and families by making meaningful connections and providing a safe space for individuals to heal. We engage those we serve, our colleagues and our community with respect, compassion and acceptance.

OUR MISSION STATEMENT

The mission of Norris, Inc. is Transforming lives through the power of connection and healing.

WHAT WE ARE LOOKING FOR
Norris is currently seeking a Case Manager/Admissions Specialist! This clinical team member coordinates referral, screening, and admissions activities for Norris programs. The Group Care Case Manager serves as the primary liaison between referral sources, placing agencies, youth, families, clinicians and program leadership to ensure timely, accurate, and efficient admissions processes. Responsibilities include managing referrals, assessing program fit, coordinating pre admissions activities, facilitating
communication among stakeholders, maintaining required documentation, and supporting successful transitions into care. This person will also help work in-ratio with the youth as needed by the Program. Through collaboration, professionalism, and a commitment to Norris values of Belonging, Connection, Integrity, Communication, and Safety, the Group Care Case Manager promotes positive admissions experience and supports the delivery of high quality services to youth and families.

The hours from this position are approximately 10am-6pm, most days.

ESSENTIAL DUTIES

• Coordinates all pre admission activities and supports a smooth transition into services.
• Serves as the primary point of contact for referral sources, placing agencies, and families throughout the referral and admissions process.
• Maintains positive relationships with referral sources and community partners.
• Responds to referrals within required timeframes.
• Communicates referral information accurately to program leaders, clinicians and team members.
• Coordinated face to face meetings and assessments with potential youth and families.
• Ensures all required referral information, releases, consents, and supporting documentation are received and reviewed.
• Creates a warm and supportive atmosphere for youth and families during the admission process.

POSITION REQUIREMENTS:

• Bachelors degree in social or behavioral science field required.
• At least one year of experience working with youth involved with the child welfare and/or juvenile justice systems is preferred.
• Demonstrates ability to organize and prioritize varied job functions and responsibilities in a fast-paced environment and communicate effectively through verbal, non-verbal and written communications.
• A valid Wisconsin driver license is required. Certain driving infractions could make you ineligible.
• Strong networking skills required.

WHAT WE OFFER

• Great health, dental, and vision insurance for eligible employees.
• HSA Option where the company will contribute up to $500 annually for an individual plan or $1,000 annually for a family plan.
• Tuition Reimbursement (after one year of service)
• 4-Weeks of PTO for new hires (pro-rated by hire date)
• Holidays and Birthday PTO day
• Mileage Reimbursement
• 403(b) Plan with Principal
  • Norris provides matching contribution of elective deferral contribution by the employee, after one year of service.
  • Norris Board of Directors has a discretionary fund where they add up to 2% annually non-voluntary to all 403(b) accounts.
• Casual dress
• Free meals when working in-ratio with the youth
• Paid Training
• Employee Assistance Program
• We're a Student Loan Forgiveness Employer
• Room for Advancement - most of our leaders have moved up from a direct care role

OUR NORRIS VALUES

BELONGING - We are committed to fostering a safe, inclusive, and supportive environment where everyone feels valued, heard, and empowered. We welcome and respect all individuals, regardless of sex, gender identity, pronouns, race, color, socioeconomic status, or background. You belong here. You are safe here.

CONNECTION - We are committed to building meaningful connections with others and this can include emotional, intellectual or experiential connection. Mutual understanding between people is built on moments of feeling seen, heard and valued.

INTEGRITY - We are committed to doing the right thing, even when no one is looking. We understand, accept and choose to live and operate in accordance with a set of principles, which by necessity must include honesty, fairness and decency.

SAFETY - We are committed to ensuring that we create safety for all, including children, youth and families we serve, co-workers and stakeholders. Safety encompasses physical, emotional, interpersonal and moral domains and acknowledges that every person brings their own experiences that define how they feel safe.

COMMUNICATION - We are committed to ensuring a clear exchange of information, intention and emotion. Communication includes clear messaging and confirmation of receipt and understanding.