Dining Services Associate

Dining Service Associate - Elderwood at Hornell | Hornell, NY

Make Every Meal Matter.

At Elderwood at Hornell, our Dining Service Associates do more than serve meals - they help create comfort, dignity, and moments of joy for our residents every single day.

If you enjoy working with people, take pride in creating a welcoming environment, and want a role where your work directly improves someone's quality of life, this could be the perfect opportunity for you.

As a Dining Service Associate, you'll play a key role in supporting resident health and happiness by:

Preparing and serving meals in accordance with menu guidelines, diet orders, and texture modifications

• Delivering meals with care, warmth, and attention to resident preferences

• Assisting with kitchen cleanliness, sanitation, and equipment care

• Supporting a positive dining experience through respectful communication with residents and families

• Following safety, sanitation, and regulatory standards at all times

• Working collaboratively with dietary and facility teams to ensure smooth meal service

• Participating in staff meetings, in-services, and ongoing training

At Elderwood, our mission is People Caring for People - and that starts with our team.

• Meaningful work that makes a daily impact

• Supportive team environment

• Opportunities to learn, grow, and build experience in healthcare or hospitality

• Training provided, including ServSafe certification (or willingness to obtain)

• This position involves regular interaction with residents, families, and team members. Your kindness, professionalism, and attention to detail help ensure a safe, welcoming, and respectful environment for everyone in our care.

1. Assists in the preparation and delivery of meals to residents according to department policy and position assignment.
2. Adheres to the resident's diet order, texture/consistency modifications, and menu preferences during the preparation and service of food items and beverages.
3. Performs all responsibilities of the designated position assignment during the scheduled shift in accordance with all safety regulations and standards of practice.
4. May serve meals to residents in dining areas according to seating chart and instructions on resident tray tickets.
5. Assists in care and maintenance of kitchen environment and equipment.
6. Regularly contributes to, and actively participates in, facility and department staff meetings and inservices.
7. May interact and communicate with residents/family members regarding meal service quality.
8. Utilizes electronic timekeeping system as directed.
9. Arrives to work on time, regularly, and works as scheduled.
10. Recognizes and follows the dress code of the facility including wearing name tag at all times.
11. Follows policy and procedure regarding all electronic devices, computers, tablets, etc.
12. Supports and abides by Elderwood's Mission, Vision, and Values.
13. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies.
14. Performs other duties as assigned by supervisor, management staff or Administrator.

• Minimum of 16 years of age
• Employment Certificate/Permit required for applicable individuals
• Prior customer service experience
• ServSafe certification or willingness to obtain
• Physical stamina necessary for constant activity
• HS diploma or equivalent preferred
• Prior food service, hospitality, serving, or restaurant experience desired

• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.