Customer Service Expeditor

Join The HOYA Vision Care Team!

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a Temporary Customer Service Expeditor. This will be a 3 - 4 month contract role.

Location: Lewisville, Texas

Shift: Monday - Friday 9:30am - 6:00pm.

What's in it for you?

• Health/Dental/Vision/Disability Insurance
• Tuition Reimbursement
• 401K plans
• PTO and Paid Holidays
• And more!

What you'll do:

• Use DVI and VTM reporting to identify late jobs (5 days and older in lab) and jobs that are near completion that are almost late - work with lab production personnel to identify these jobs for ASAP completion.
• Tag work in process to identify 'rush' jobs in the lab per the lab's preferred procedures and protocols.
• Work with Customer Service team to find work in the lab that appears 'stuck' or hasn't moved from a scan station in the expected timeframe. Engage lab to find and move that work.
• Work with Customer Service to take information they need to the lab regarding trays in work.
• Reactively take requests from Customer Service to the lab for customer requested expediting.
• Regularly check with designated lab personnel to see if there is anything the lab needs to get to customer service (notification a job failed and customer needs to be called, a job won't cut, unclear on some aspect of the RX information, etc.)

Qualifications:

• High school diploma or GED required.
• DVI knowledge a plus but not required
• Able and willing to work as a team and influence in addressing job issues.
• Good communication skills, problem solving, and follow-through.
• Must possess basic computer knowledge and be able to use it effectively