Manager, Central Returns Center

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Central Returns Center manages the daily reporting and analytics of sales and inventory management in Reverse Logistics. They partner closely with the Sr. Director and Director of Reverse Logistics in developing short- and long-term strategic plans to deliver financial commitments and maximize the overall value of liquidation inventory. Additionally, they work closely with the sales and operations team to identify and implement new selling channels and digital partnerships. Other duties are performed as assigned.

What You Will Do

• Analyze daily sales projections and provide clear, actionable reports and recommendations to leadership.
• Collaborate with Finance to ensure accurate monthly revenue accounting and associated inventory tracking.
• Work closely with leadership and the sales team to identify, develop, and implement short- and long-term strategies to improve sales performance and maximize inventory value.
• Make inventory valuation recommendations based on factors such as inventory age, volume, and market conditions.
• Offer insights and perspectives for seasonal and monthly sales projections and planning.
• Act as a subject matter expert on broader market conditions, including recent developments and trends in reverse logistics and digital purchasing.
• Evaluate business practices, policies, and key performance indicators (KPIs) to identify opportunities for optimization and implement process improvements.
• Partner with internal teams, including store operations, distribution operations, finance, technology, and merchants, to determine the most profitable channels for seasonal merchandise liquidation.
• Communicate confidently and transparently with all levels of the organization.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Analytical Skills: Ability to analyze daily sales projections and provide actionable insights to leadership based on data analysis.

Financial Acumen: Collaborate with Finance to ensure accurate revenue accounting and inventory tracking, requiring a solid understanding of financial principles.

Strategic Planning: Develop short- and long-term strategic plans in collaboration with senior management to meet financial commitments and maximize inventory value.

Market Insight: Stay updated on market trends and developments in reverse logistics and digital purchasing to provide valuable insights and perspectives.

Process Improvement: Evaluate business practices, policies, and KPIs to identify optimization opportunities and implement process improvements.

Cross-Functional Collaboration: Work closely with various internal teams, including sales, operations, finance, and technology, demonstrating excellent interpersonal skills and the ability to collaborate effectively across functional lines.

Communication Skills: Communicate confidently and transparently with all levels of the organization, presenting information clearly and concisely. Practice open and continuous communication, valuing keeping others informed and effectively presenting information to stakeholders.

Technical Proficiency: Proficiency in MS Office programs is required for data analysis, reporting, and communication purposes.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of related experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

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