Worklab Coordinator

Description

OMNI WORKSPACE

Omni Workspace provides strategic oversight and resources to a portfolio of Steelcase and commercial facility services businesses that serve leading organizations across corporate, healthcare, education, hospitality, and sports industries.

Omni's distinctive brands, including Atmosphere, Emerald Blue, Meso, and Turnkey, serve organizations in many ways, all with a focus on delivering superior products and services. Each brand demonstrates market-leadership in its category, and we are united under the core principle of building long-term business relationships.

PRIMARY FUNCTION

The Worklab Coordinator plays a pivotal role in delivering an exceptional client and team experience within our Worklab (Showroom) environment while driving operational excellence through project coordination and leadership. This hybrid position combines hospitality, project management, and team leadership to ensure seamless execution of client engagements and internal initiatives.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Worklab Lead

1. Serve as the primary point of contact for clients visiting the Worklab, ensuring a welcoming and professional environment.
2. Oversee daily Worklab operations including answering phones, greeting guests, coordinating tours, and visitor logistics.
3. Maintain supply inventory, manage mailing and shipping support, and track Worklab-related budget items.
4. Create and maintain office policies, procedures, and standards.
5. Assist with planning and executing client events.
6. Manage catering orders and event setup.

Project Coordinator

1. Create quotes and orders using internal systems.
2. Coordinate client orders and projects from proposals through installation.
3. Monitor and communicate ongoing order status.
4. Review vendor acknowledgments and resolve discrepancies.
5. Track shipping schedules, expedite orders, and resolve delays.
6. Prepare and maintain client status reports; submit invoices when applicable.
7. Support project teams with documentation and punch-list resolution.
8. While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

CORE STRENGTHS / ATTRIBUTES

• Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
• Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
• Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.
• Resilient and Adaptable: Open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.

Requirements

MINIMUM JOB REQUIREMENTS

• High School Diploma or GED
• 2+ years administrative, office management, or client support experience
• Ability to work overtime when necessary
• Ability to adjust schedule for events or deadlines
• Proficient with Microsoft Office applications
• Strong keyboard skills

DESIRED JOB REQUIREMENTS

• 4-year degree
• 2+ years' experience in client support role
• Commercial Furniture Industry experience

Atmosphere Commercial Interiors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Atmosphere Commercial Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.