ServiceNow Program Manager

The Opportunity:

An effective ServiceNow Programrequires a manager who is passionate about guiding it through the complexities of its lifecycle. It requires someone who is dedicated to identifying challenges, mitigating risks, and supporting a team with vision and focus. That's why we need you, a seasoned ServiceNow Programmanager who can ensure our program achieves success.

As a ServiceNow ProgramManager on our team, you'll design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable ServiceNow implementations. Our National Institute of Health clientswill trust you to organize and coordinate program objectives, while your team will look to you for direction as they navigate requirements, budget constraints, and staffing challenges. As an authority in our ServiceNow practice, you'll identify opportunities to grow the business by supporting our client's mission. You'll also broaden your expertise in problem management, strategic planning, reviewing contracts, and more. This is your chance to facilitate change and create impact while sharing your knowledge and expertise of program management methodologies.

Join us. The world can't wait.

You Have:

• 8+ years of experience in successful program management of ServiceNow programs

• Experience writing reports for executive leadership

• Experience with integrated project schedules and critical path management

• Experience developing and using Work Breakdown Structures and Work Packages

• Experience in developing and implementing complex contract program initiatives, change control processes, and managing technical requirements

• Ability to review and comprehend Service Level Agreements and requirements documents

• Ability to analyze the performance of IT services using metric analysis tools

• Bachelor's degree

• Certified Project Management Professional (PMP) Certification

Nice If You Have:

• Experience with National Institutes of Health contracts

• Master's degree

• ITIL Certification v3 or 4 Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.