Medical Support Assistant (MSA)

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY:
The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

ESSENTIAL FUNCTIONS:
* Manages the schedules and treatment of CBOC patients.
* Maintains electronic logs/files in conjunction with the consult/appointment process.
* Greets and checks in patients, updating records as necessary.
* Coordinates patients' schedules and clinic flow.
* Performs clerical and administrative functions to maintain patient data.
* Schedules new and established patient appointments.
* Tracks and facilitates completion of encounters and consults.
* Participates in PACT team huddles and team meetings to manage and plan patient care.
* Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
* Manages electronic wait list to verify and validate accuracy and resolve issues.
* Performs administrative follow up actions.
* Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
* Evaluates patient information and clinic schedule lists to determine whether patient is vested.
* Gathers information and collects/compiles data to meet the needs of the service.
* Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
* Maintains alertness to patients requiring immediate treatment.
* Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
* Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
* Verifies that required appropriate individuals have completed CBOC/VA paperwork.
* Schedules and notifies patients of follow-up appointments/referrals.
* Assists in the coordination of supplies/equipment.
* Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
* Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
* Acts as a liaison between contractor and the VAMC.
* Participates in the ongoing Performance Improvement Program between STGi and VAMC.
* Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
* Maintains confidentiality of all information and support patients' privacy, rights, and safety.
* Performs other work-related duties as assigned.